At Durbins Lettings, we pride ourselves on offering a personal and professional service to both tenants and landlords alike. Our experienced team, led by Melanie Knowles as our sole CEO, has over 25 years of experience in the property industry. We operate from our office in Talbot Green, offering residential lettings property management in the local area of Rhondda Cynon Taf and South Wales.
Our Story
Our journey began as part of an established Sales and Lettings business, Durbins Estate Agents. In 2015, we separated our Lettings side of the business and launched Durbins Lettings Ltd, under the new management of Melanie Knowles and Karen Marcelsanca. In 2023, Melanie became the sole CEO of the company, ensuring continuity and stability in our services.
Our Services
We understand that every client has unique needs and expectations. Our approach is built around building strong relationships with our clients, providing a tailored service that meets their individual needs. Our services include:
- Property Letting: We offer a comprehensive letting service, from finding the perfect property to setting up the tenancy.
- Property Management: Our team is dedicated to managing your property, providing support and assistance to ensure a smooth tenancy.
- Tenant Services: We cater to the needs of our tenants, providing a personalized service that ensures a hassle-free tenancy.
Our Commitment
At Durbins Lettings, we are committed to providing exceptional customer service, ensuring that our clients receive the highest level of care and attention. We are proud of our reputation, built on trust, professionalism, and dedication to our clients.
Meet the Team
Our team is comprised of experienced professionals, passionate about delivering exceptional service. Our team members include Melanie Knowles, Director, Rachel Badman, Lettings Negotiator/ Administrator, Nicole Knowles, Lettings Negotiator/Administrator, Carly Howe, Senior Lettings Negotiator/Administrator, Karen Marcelsanca, Accounts Assistant, and Joanna Williams, Lettings Administrator.
Get in Touch
Whether you're a tenant or landlord looking for a professional and personalized service, don't hesitate to contact us. Our team is always happy to assist you in finding your perfect property or managing your property with the utmost care.
Overwhelmingly Positive Feedback
The majority of the reviews are glowing, with many customers praising the exceptional service they received from Durbins. Several reviewers have given 5-star ratings, commending the company's professionalism, attentiveness, and prompt service. The staff, including Matthew, Karen, Mel, and others, are lauded for their excellent customer service, always being available to answer queries and address concerns.
Dissatisfaction and Disappointment
However, not all reviews are positive. One reviewer, Greg Ozzy, has given a 1-star rating, expressing discontent with the company's business practices. He feels that Durbins is notorious for agreeing to deals and then trying to secure better offers, causing problems and stress for clients. Greg advises potential customers to seek out more ethical and professional companies.
Another reviewer, Julie Evans, has also given a 1-star rating, citing poor communication and a rude staff member when dealing with issues in their rented house.
Common Themes and Recommendations
From the positive reviews, it is clear that customers have been impressed with the company's professionalism, attentiveness, and excellent customer service. The staff are consistently praised for their prompt service, helpfulness, and courtesy.
On the other hand, the negative reviews highlight concerns about the company's business practices and communication. It is essential for potential customers to be aware of these issues and to weigh the pros and cons before choosing Durbins.
