Your Property, Our Priority
At Donald Ross Residential, we pride ourselves on surpassing client expectations. As Ayrshire's premier Sales and Lettings Agency, with offices in Ayr, Irvine, and Kilmarnock, we understand the intricacies of the local property market. Our commitment to excellence has propelled us to become one of the top 2% of all Estate Agents in the UK for Marketing, Service, and Results.
Our Services
We offer a comprehensive range of services tailored to cater to your specific needs, whether you're looking to sell, rent, or buy a property. Our services include:
- Free Valuations: Our experienced team will provide you with a comprehensive and accurate valuation of your property.
- Sales Packages: We offer competitive percentage and fixed commission fees, along with industry-leading marketing packages to ensure your property receives maximum exposure.
- Dedicated Local Experts: Our team of local experts, who live and work in the area, will provide you with expert knowledge and guidance throughout the selling or renting process.
- Guaranteed Rent On Time: We exclusively offer a guarantee to pay your rent while you have a tenant in your property, providing you with peace of mind and a steady income stream.
Our Approach
At Donald Ross Residential, we take great pride in delivering a truly personalized award-winning service that exceeds client expectations. We understand that every client is unique, and we strive to provide a tailored approach to meet your specific needs. Our team is passionate about property and is committed to finding innovative ways to provide you with the highest quality service through knowledge, experience, and professional development.
What Our Customers Say
Don't just take our word for it; our clients have praised our services, citing our professionalism, approachability, and friendly attitude. We take great pride in building long-lasting relationships with our clients, and we're committed to providing a stress-free experience that exceeds your expectations.
Overview of Reviewers' Experiences
The feedback from reviewers is largely positive, with many praising the professionalism, expertise, and communication skills of the Donald Ross team. Several reviewers expressed gratitude for the smooth and successful sale of their properties, citing the team's diligence and expertise in managing the rental process.
Positive Comments
Friendly and Professional Service: Many reviewers praised the friendly, polite, and courteous staff at Donald Ross, highlighting their professionalism and excellent communication throughout the rental or sales process.
Excellent Property Management: Reviewers appreciated the team's proactive approach to addressing tenant concerns, coordinating maintenance and repairs, and ensuring strict adherence to rental agreements.
Smooth Sales Process: Several reviewers commended the team for making the sales process straightforward and stress-free, resulting in successful and timely sales.
Negative Comments
Poor Communication and Lack of Transparency: A few reviewers expressed frustration with the lack of updates on their applications, despite promises from the estate agent to keep them informed.
Unprofessional Conduct: Two reviewers reported unprofessional behavior from staff, including bad-mouthing tenants and using high-pressure sales tactics.
Disputes over Fees and Deposits: A few reviewers disputed the fees and deposits charged by Donald Ross, claiming they were unreasonable or illegal.
