Expert Property Services with a Personal Touch
Stephen and Co. is an esteemed estate agency offering a comprehensive range of property services to clients in Weston-super-Mare, North Somerset, and the surrounding areas. With a rich history dating back to 1928, our team of experienced estate agents and chartered surveyors have honed their expertise in buying, selling, and auctioning residential and commercial properties.
Our Mission
At Stephen and Co., we pride ourselves on providing an individual approach to each client and property. Our mission is to offer honest advice and tailored services that cater to the unique needs of our clients. With a wealth of knowledge and experience, our estate agents utilise a wide range of marketing strategies and techniques to achieve the best possible results for our clients.
Our Services
Our property services include:
- Residential sales and lettings
- Commercial sales and lettings
- Auctions and appraisals
- Valuations
- Property management
Our team of experts will guide you through every step of the buying or selling process, ensuring that you receive the best possible service and outcome.
About Our Team
Our experienced local staff, led by directors Michael Ripley FRICS and Andrew Smith MNAEA, have a deep understanding of the local market and a passion for providing exceptional customer service. We take pride in our ability to tailor our services to meet the individual needs of our clients, ensuring that we deliver realistic and achievable results.
Why Choose Stephen and Co.?
At Stephen and Co., we are committed to providing an exemplary service that exceeds our clients' expectations. Our team's extensive knowledge, combined with our expertise in marketing and sales, ensures that our clients receive the best possible results. With our attention to detail and dedication to customer satisfaction, we have earned a reputation as one of the most trusted estate agencies in the region.
Get in Touch
If you're looking for a trusted estate agent in Weston-super-Mare, North Somerset, or the surrounding areas, get in touch with us today. Our friendly and experienced team are always happy to help with any queries or provide a free, no-obligation market appraisal.
User Experience and Website Issues
The website of Stephen & Co has been criticized for being outdated and not user-friendly, making it frustrating for users to find properties that interest them. Additionally, there have been instances where the seller's property was listed without being thoroughly checked beforehand.
Customer Service Issues
Some users have reported poor customer service, including rude and unhelpful telephone manner, as well as failure to respond to online enquiries. In one instance, a user had to deal with a rent charge issue and received a vague response, with no follow-up.
Mismanagement and Bias
One user had a particularly terrible experience, claiming that the company took their neighbour's side against them and refused to help, being extremely rude in the process. They also had to deal with administrative fees despite having already paid another company for the same service.
Professionalism and Communication
On the other hand, many users have praised Stephen & Co for their professionalism, attention to detail, and regular communication throughout the selling process. The company has been commended for their personal touch, taking an interest in the whole process, and being readily available to answer queries.
