Where customer satisfaction is our top priority
Welcome to Landlord Direct!
Landlord Direct is a specialist letting agency dedicated to empowering landlords in the evolving short-term and long-term rental market. We understand that every landlord is unique, with specific needs and goals. That's why we offer a tailored, flexible approach to property management and tenant services, ensuring you achieve your desired outcomes.
Short-Term & Holiday Lets
- Comprehensive marketing and listing services on major portals
- Flexible tenant selection and screening process
- Dedicated property management for seamless check-in and check-out
- Quality assurance inspections to ensure guest satisfaction.
Long-Term Rentals
- Access to a robust tenant find and referencing service
- Comprehensive tenant credit checks and Right to Rent verification
- Detailed tenant referencing reports
- Efficient rent collection and payment management.
Additional Services
- Comprehensive property marketing materials and photography
- Tenant communication and liaison
- Professional property management solutions
- Comprehensive insurance options
- Dedicated account management and support
Adapting to the Changing Market
The private rented sector is continuously evolving, with increased regulations and tenant protection measures. We stay informed about the latest legislative changes and market trends, ensuring our clients are in compliance and benefit from the evolving landscape.
Experience & Expertise
Our team of experienced professionals have a deep understanding of the rental market and a passion for delivering exceptional service. We combine industry knowledge with technological expertise to streamline the rental process and maximize your rental income.
Get in Touch
We're confident that Landlord Direct can be your reliable partner in navigating the complexities of the rental market. Get in touch with us today to discuss your individual needs and explore how we can help you achieve your property goals.
Professionalism and Service
The reviews highlight varying levels of professionalism and service from Landlord Direct, the company being reviewed. Some reviewers, such as Jayne and Leslie, praise the company's professionalism, fast responses, and helpfulness, with Jayne stating that Puja Kapadia has been a "fantastic" and "friendly" agent. Leslie also commends Mark and his team for offering "5-star service" and being "very helpful and efficient".
On the other hand, several reviewers express dissatisfaction with the company's service. Chloe Preston waited weeks to view a property and felt there was a lack of communication from the company. Likewise, Lucy Barden experienced poor communication and issues with the condition of the flat she rented. Tom K. had a terrible experience with the agent not showing up to viewings and not responding to phone calls. Jane Fryer also reports incompetence in managing her short-term let holiday cottage, citing unavailable management and inadequate housekeeping services.
Scam Allegations
Some reviewers accuse Landlord Direct of scamming or overcharging, with numerous warning signs for students in particular. Nailah Keto-Edwards, Kelvin La, and Aubrey Jones all report instances of attempted scams or unjustified deductions from their deposits. These respondents warn of Landlord Direct's "threatening tactics", "silly charges", and "unfair" policies, advising others to be "very careful" and take photos when leaving a property.
Licensing and Maintenance
Lucy Barden mentions issues with the condition of the flat she rented, including damp and mould due to a leak, and highlights the need for a dehumidifier and radiator maintenance. P. Collins, a landlord, commends the company for its efficient service and cost-effectiveness.
