Your Property Partner for Life
At Truelove Property Lettings, we are a family-run independent property management company with over 10 years of experience in the management of both city centre apartments and country-located houses. Our team has a strong background in managing a diverse range of properties, from modern apartments in the heart of Nottingham to picturesque country homes in Lincolnshire. Our main aim is to provide a stress-free experience for both tenants and landlords, ensuring a smooth transition into your new home or finding your new tenant.
Our Services
We offer a comprehensive range of services designed to cater to the unique needs of our clients. Our property management services include rentals, city lets, country lets, car parking, and sales. We also provide a range of additional services, such as tenant's hub, report maintenance issue, and make a payment, all designed to make your property management experience as seamless as possible. Our team is dedicated to providing exceptional customer service, ensuring that every client receives a personalized and tailored approach to meet their specific needs.
Our Expertise
As members of the Property Redress Scheme, we operate within the strict legislation for property management, ensuring that our clients receive the highest level of service and expertise. Our team has extensive experience in managing larger residential blocks, giving us a unique edge in providing a quality service that meets the needs of both tenants and landlords. We are passionate about delivering a stress-free experience, and our team works tirelessly to ensure that every client receives the highest level of care and attention.
Our Values
At Truelove Property Lettings, we are committed to providing a personalized and tailored approach to property management. We believe in building strong relationships with our clients, founded on trust, integrity, and exceptional customer service. Our team is dedicated to delivering a stress-free experience, ensuring that every client receives the highest level of care and attention. We are proud of our reputation for providing a quality service, and we strive to continually improve and exceed our clients' expectations.
Overall Experience
The majority of reviewers had a negative experience with Truelove Property Lettings, citing issues with deposit returns, maintenance, and customer service.
Deposit Issues
Several reviewers reported difficulties in getting their deposits back, with some claiming that the agency attempted to fraudulently retain their deposits. Some even had to go through an adjudicator to resolve the issue.
Maintenance and Repairs
Many reviewers experienced problems with maintenance and repairs, including issues with mould, leaks, and general maintenance. The agency's response to these issues was often inadequate, with some problems being ignored or only temporarily fixed.
Customer Service
The customer service of Truelove Property Lettings was widely criticized, with reviewers describing the staff as untrained, uncooperative, and incompetent.
Positive Experiences
A few reviewers had a positive experience with the agency, citing good maintenance, helpful staff, and quick responses to issues.
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