Your property in safe hands
At Stone & Long Residential Lettings, we pride ourselves on our professional and specialist knowledge of the rental sector in Nottingham. Our team of hardworking and motivated individuals are dedicated to providing exceptional service to our clients, ensuring that your investment remains safe and secure in our care.
Our Services
Our extensive range of services includes fully managed landlord services, tenant finding services, and multiple occupancy services. We cater to a diverse range of clients, from first-time landlords to experienced landlords with a portfolio of properties. Our team is committed to providing bespoke services tailored to each individual client's needs. Whether you're looking to let a property for the first time or require expert management of your existing portfolio, we're here to help.
Why Choose Us?
At Stone & Long, we understand the importance of building lasting relationships with both tenants and landlords. Our team is dedicated to going the extra mile to ensure that our clients receive exceptional service. We offer free no-obligation valuations for all landlords and provide a range of services, including lease agreements, stringent inspections, rent reviews, and a dedicated property maintenance team.
Our Technology
We're excited to introduce our partnership with Matterport, a cutting-edge technology that allows us to create detailed 3D tours of properties. This innovative feature enables prospective tenants to explore properties remotely, providing a more immersive and interactive experience. As part of our commitment to providing exceptional service, we're offering new landlords a free Matterport Tour to assist with marketing their properties.
Meet the Team
Our dedicated team of experts is comprised of experienced professionals who are passionate about providing exceptional service. From our Lettings Managers to our Lettings Negotiators, each member of our team is committed to delivering tailored solutions to meet the unique needs of our clients. Meet our team and discover how we can help you achieve your goals.
Positive Experiences
Many reviewers have had excellent experiences with Stone and Long, praising their helpful, professional, and caring staff. They have consistently resolved queries and conducted timely inspections, with speedy communication being a major plus point. Several reviewers have mentioned specific staff members who have been incredibly supportive and efficient, including Charlotte, Harriet, and Lydia.
Negative Experiences
On the other hand, one reviewer had a poor experience with a staff member, feeling that they were rude and dismissive when they phoned to enquire about a property. Another reviewer experienced long delays (up to 32 weeks) in resolving issues with their property, which caused frustration.
Overall
Overall, the majority of reviewers have had a positive experience with Stone and Long, praising their professionalism, efficiency, and helpful staff. While there have been some negative comments, it is clear that the agency takes customer service very seriously and strives to provide an excellent experience for their tenants.
