Delivering a positive residential experience, every time.
Award-winning Property Management for Students and Professionals
Primo is a leading provider of luxurious student and professional accommodation across major UK cities. We are passionate about creating exceptional living experiences, offering more than just bricks and mortar. Our focus is on fostering a sense of community and providing a 'home from home' atmosphere for our tenants.
Our Expertise
Our team of experienced professionals have a wealth of knowledge and passion for delivering outstanding customer service. We hold prestigious accreditations, including ANUK National Code (student sector) and Safeagent (private rented/residential sector), demonstrating our commitment to the highest standards.
Exceptional Amenities
We understand that accommodation is about more than just a roof over your head. That's why we invest in creating 'boutique' living experiences that go above and beyond. Our properties boast:
- Flat screen TVs and high speed WiFi in every room
- A variety of room types, from pods to luxury en-suite studios
- Fully equipped gymnasiums, cinema rooms, and games areas
- High quality fittings and finishes, including Villeroy & Bosch sanitary ware and Nobilia kitchens
Safety and Security
Your safety and security are our top priority. We implement multiple measures to ensure our properties are safe and secure, including:
- Electronic key fob access
- Secure cycle storage and car parking
- CCTV security systems
- On-site management teams or concierge services in select locations
Commitment to Excellence
At Primo, we strive to offer a responsive customer service ethos. Our dedication to achieving 100% occupancy and ensuring tenant satisfaction is evident in our meticulous attention to detail and personalized approach.
We are proud to offer a diverse portfolio of properties in prime locations across the UK, providing students and professionals alike with the opportunity to live in exceptional surroundings.Overall Experience
The reviews highlight a mixed bag of experiences with Primo, a property management company. While some reviewers have had positive encounters, others have faced issues with communication, maintenance, and deposit refunds.
Positive Experiences
Several reviewers have praised the staff, particularly Rebecca, for their helpfulness and efficiency in finding apartments, resolving issues, and providing a smooth moving-in process.
Negative Experiences
On the other hand, some reviewers have reported poor communication, delayed responses, and frustrations with the company's handling of maintenance issues, deposit refunds, and contract processes.
Common Issues
Some common issues mentioned include:
- Communication Breakdowns: Multiple reviewers have reported difficulties in getting responses to their queries, emails, and calls, leading to frustration and delays.
- Maintenance Issues: Some reviewers have experienced problems with maintenance, including delayed or unaddressed issues, which have affected their living experience.
- Deposit Refunds: Several reviewers have reported difficulties in getting their deposits back, with some facing disputes and deductions.
