Expert Property Management Solutions, Delivered with Care
At Scanlans, we pride ourselves on being one of the leading property management companies and managing agents in the North and Midlands. With over 25 years of experience in residential block management, we have established ourselves as a trustworthy and reliable partner for developers, property owners, and leaseholders. Our dedicated team of experts is committed to providing top-notch services to our clients, ensuring that their properties are managed to the highest standards.
Our Services
Our comprehensive range of residential block management services includes property management, repairs and maintenance, insurance claims, site visits, health and safety, building surveying services, and property management support services. We understand that every property is unique and requires a tailored approach. That's why we work closely with our clients to understand their needs and develop a bespoke solution that meets their requirements. Our team of experts is always available to provide guidance and support, ensuring that our clients receive the best possible service.
Right to Manage
We also offer a specialist Right to Manage service, designed to help residents take control of the management of their own block. Our expert team will guide you through the entire process, providing all the necessary support and advice to help you form your residents' management company and take over the management of your block. We understand that this can be a complex and daunting process, which is why we're here to help every step of the way.
Our Approach
At Scanlans, we're committed to delivering exceptional service and building strong relationships with our clients. We believe that effective communication, transparency, and accountability are key to our success. That's why we pride ourselves on our open and honest approach, ensuring that our clients are always kept informed and up-to-date on the management of their properties. Our team of experts is dedicated to providing a seamless and stress-free experience, allowing our clients to focus on what matters most - their properties and their residents.
Poor Management and Customer Service
The reviewers have expressed significant dissatisfaction with the management company, Scanlans PM. Several reviewers have given the company 1-star ratings, citing poor management, unresponsive customer service, and lack of accountability.
Author Dimitra Argyriou was left frustrated after being told that even if pets are accepted, consent can be withdrawn at any point without explanation. She was also upset by the company's handling of pet owners, comparing it to bullying and being rude.
Wealth of Complaints
Many reviewers have raised concerns about the company's management, including:
- Poor bin management, with dog poo left unattended on the park
- Extensive delays in repairing the leaking roof of a building
- Employment of dodgy contractors without oversight
- Huge price hikes in management services
- Lack of action in addressing antisocial behaviour and imposing tenancy/leaseholders agreements
Positive Exceptions
However, there are a few positive reviews. Authors Hannah Dando and Dani Barnes praised individual staff members, Anna Knowles and Amelia and Louise, respectively, for their exceptional customer service and help with resolving queries.
Be the first to review Scanlans Property Management.
Write a Review
