Empowering your property journey with My TG
Your Local Property Champions in Manchester
Thornley Groves is a leading estate agency, operating across multiple locations in Manchester and surrounding areas. We pride ourselves on our extensive knowledge of the local market and our commitment to delivering exceptional customer service. Whether you're buying, selling, renting, or managing property, we're here to guide you through every step of your journey.
For Sellers
- We offer comprehensive market analysis and valuation services to ensure you achieve the best possible price for your property.
- Our experienced negotiators work tirelessly to secure the best terms for your sale.
- We provide tailored guidance and resources to guide you through the entire selling process.
For Buyers
- Our knowledgeable negotiators help you find your dream home, tailoring your search to your unique needs and budget.
- We offer expert advice on mortgages and financial services to make your purchase as smooth and stress-free as possible.
- We provide comprehensive market insights and insider knowledge of the local area.
For Landlords
- We offer tailored landlord packages to meet your specific needs, including property management, tenant finding, and rent collection services.
- Our dedicated team of experts manages every aspect of tenancy, ensuring your investment is in safe hands.
- We provide comprehensive market analysis to maximize your rental income.
For Tenants
- We work with landlords to secure the best possible tenancies, ensuring clear communication and prompt responses to your needs.
- We offer guidance and resources to make your tenancy experience smooth and enjoyable.
- Our responsive maintenance and repair service ensures your comfort and peace of mind.
Additional Services
- We offer a modern method of auction for selling property at no extra cost to vendors.
- Our financial services team can help you secure the best mortgage options.
- We provide a comprehensive range of guides and resources to empower you throughout your property journey.
Get in touch with Thornley Groves today and discover the difference we can make in your property journey!
Unsatisfactory Experiences with Thornley Groves
Several reviewers have had poor experiences with Thornley Groves, citing unfair treatment, unprofessional behavior, and breach of the law. Jonny Mustapha reported a significant increase in rent with no justification, while Blue Lobster accused the agency of failing to properly insure their deposit, despite claiming to do so. They also described the property manager, Jack Jones, as unhelpful and dishonest.
Poor Customer Service
Reviewers have also noted difficulties in getting issues resolved, with some encountering long response times or unhelpful staff. G. Cox's only negative comment was about the agency's lack of paperwork for rent payments, while Monica Nowak had to repeat herself multiple times to get her issues addressed.
Disputes with Rent Increase and Deposit Return
Blue Lobster specifically mentioned that the agency increased the rent without explanation, while Jonny Mustapha reported a similar experience. Additionally, Blue Lobster and G. Cox both had issues with the return of their deposit, with Blue Lobster accusing the agency of breaking the law.
Contrasting Views
However, G. Cox, Chentao Yao, Xiaoxin Li, Doaa El Ezaby, and Kevin Intia all had positive experiences with Thornley Groves. They praised the agency's professionalism, efficiency, and helpful staff, particularly mentioning Jordana McVarnock, James Hoyle, Michael Richardson, and Christabel Hill as going above and beyond to assist them.
