Expert property advice, exceptional results
At Philip James, we are one of Manchester's largest independent property specialists, managing and selling assets worth over 1.15 billion. Established in 2001, our business has grown exponentially, with multiple divisions dedicated to management, lettings, sales, developments, finance, and block management. Our organisation is built on the philosophy of delivering exceptional service through market-leading expertise, whilst helping customers achieve their property and financial goals.
Our Leadership
Our leadership team is comprised of Directors and Executives Philip Nolan, Rob Kennedy, and Rob Cuffe, all of whom are invested in the continued growth and development of our organisation. With their collective expertise in the property and financial services sectors, we are confident that our leadership team sets us apart from the competition.
Core Values
Our Core Values reflect the principles that guide our business and shape our culture:
- R espect - We treat people with courtesy, politeness, and respect, recognising the collective power of teamwork.
- E ntrepreneurial - We encourage creative, flexible, and innovative approaches to work, embracing the spirit of innovation.
- A ccountability - We take ownership and are accountable for our actions, striving for excellence in all we do.
- C ustomer Satisfaction - Our employees treat customer satisfaction as a top priority, ensuring that every interaction is a positive one.
- H onesty - Our business operates professionally, built on trust, integrity, and transparency.
About Our Services
At Philip James, we offer an extensive range of services to cater to our clients' diverse needs. Our property services drive results, achieve sustainable income, and deliver a positive return on investment for all stakeholders. Whether you're looking to buy, sell, rent, or manage a property, our experts are here to guide you every step of the way.
Our History
Established in 2001, Philip James has grown from a single office to a multi-branch operation, with a staff of 65 industry professionals. Our expansion is a testament to our commitment to delivering exceptional service and building long-standing relationships with our clients.
Why Choose Philip James?
We believe that our unique blend of traditional values and modern technology sets us apart from the competition. Our experienced team, combined with our commitment to customer satisfaction and professionalism, makes us the trusted choice for property buyers, sellers, landlords, and tenants alike. Whether you're a first-time buyer, a seasoned investor, or a landlord looking for expert property management, we have the expertise and local knowledge to guide you.
Tenant Experiences and Disputes
Several tenants have reported negative experiences with Philip James Lettings, highlighting a lack of professionalism and accountability in their dealings with clients.
Unreasonable Contract Terms and Fees
One reviewer, Amanda Duan, had a dispute with the agency over a contract clause that prevented her from finding a replacement tenant, causing her to lose a job opportunity and incur significant financial losses. Another reviewer, Alana Leeson, was charged unreasonable fees for cleaning and removing items from the property, including items that were present when she moved in.
Poor Communication and Customer Service
Both reviewers reported poor communication and customer service from the agency, including unresponsive management, condescending responses, and lengthy wait times between correspondence.
Lack of Transparency and Accountability
The reviewers felt that the agency lacked transparency and accountability in their dealings, with inconsistent application of rules and policies, and a lack of written documentation to support their claims.
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