Solutions for Your Future
Our Vision
We're not your average letting agency. We believe in building genuine relationships with both landlords and tenants, offering a level of service that exceeds expectations. We're driven by a commitment to honesty, transparency, and unparalleled customer care.
Who we are
The Living Room is a team of passionate professionals with over 15 years of collective experience in the Cardiff property market. We're proud to be a small, independent agency, allowing us to maintain close relationships with our clients and offer a highly personalised service.
What sets us apart
We're not driven by sheer volume. We focus on offering a tailored, bespoke service that caters to the unique needs of each landlord and tenant. Our dedication to open communication, clear documentation, and regular updates ensures a seamless and stress-free experience for all.
Landlords
- Comprehensive tenant screening and referencing
- Marketing and advertising tailored to your property
- Detailed property management and maintenance services
- Detailed reporting and financial transparency
- Bespoke advice on property valuation and rental strategies
Tenants
- Access to a wide range of high-quality properties in desirable locations
- Responsive communication and attentive customer service
- Online tenant portal for keyholding, rent payments and maintenance requests
- Comprehensive tenant support and guidance through the tenancy process
Our Values
- Integrity: We are committed to ethical practices and honest communication.
- Transparency: We provide clear and accessible information about our services and fees.
- Customer Focus: Your needs are our priority. We're dedicated to exceeding expectations.
- Passion: We love what we do and it shows in the quality of our service.
Join us on our journey to redefine the letting experience. Get in touch today and discover the The Living Room difference!
Unsatisfactory Experiences
Several reviewers have expressed their dissatisfaction with The Living Room (TLR) agency. They have reported issues with the cleanliness of the properties, poor communication, and unprofessional behavior.
Cleanliness and Maintenance
Many tenants have complained about the filthy state of the properties they moved into. They have found dirt, dust, spider webs, and even used personal items in the rooms. Some have also reported mould growth, broken showerheads, and other maintenance issues that were not addressed promptly.
Communication
Reviewers have criticized TLR for their poor communication. They have reported slow or no responses to their concerns, and some have even had to chase after their deposits or rent rebates. This lack of communication has caused stress and frustration for the tenants.
Deposits and Refunds
Some tenants have complained about the deductions made from their deposits for alleged cleaning and maintenance issues. They have disputed these claims, stating that the properties were not cleaned properly or that the issues were already present when they moved in.
Positive Experiences
However, some reviewers have had positive experiences with TLR. They have praised the agency for their friendly and helpful staff, prompt issue resolution, and efficient communication.
Recommendations
Despite the negative experiences, some reviewers have recommended TLR to others, as long as they are fair and diligent in their tenancy.
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