Expertly managing your rental property, so you don't have to!
Pinnacle Letting Agents is a renowned property experts company based in Cardiff, established in 1997. With over 25 years of experience, we pride ourselves on being the first student letting agency in Cardiff, offering a wide range of services to landlords, contract holders, and tenants.
Our Mission
Our mission is to make it easy for you to let or rent your ideal property. We strive to provide a hassle-free experience for our clients, ensuring that landlords feel secure in their investment and contract holders have a positive experience.
Services
We offer a comprehensive range of services designed to cater to the needs of our clients. Our services include:
- Guaranteed Rent for Landlords: We offer a unique product that guarantees rent for our landlords, eliminating the worry of void periods and providing secure rental income.
- Energy Performance Certificate (EPC) Specialists: We provide EPC assessments and offer a tailor-made plan to ensure compliance with the upcoming EPC requirements.
- Property Management: We provide a comprehensive property management service, ensuring that our landlords' properties are well-maintained and compliant with all necessary regulations.
- Letting and Renting: We have a vast portfolio of properties available for rent, from student accommodations to professional flats. We use our local knowledge to match tenants with properties that suit their individual needs.
Our Team
Our team is comprised of experienced professionals dedicated to providing exceptional service to our clients. We are passionate about delivering a personalized experience, and our team is always ready to assist with any queries or concerns.
Our History
Founded by Wyn Griffiths in 1997, Pinnacle Letting Agents has been a driving force behind developing the student letting market in Cardiff. We have grown to become one of the largest letting agencies in South Wales, and we continue to innovate and improve our services to meet the changing needs of our clients.
Company Review Summary
General Review Overview
The reviews collectively paint a dismal picture of Pinnacle, with a majority of reviewers expressing frustration and disappointment with the company's services. The reviews highlight issues with communication, maintenance, and deposit returns, among other concerns.
Common Complaints
- Poor communication and unresponsiveness
- Failure to address maintenance issues in a timely manner
- Difficulty in getting deposits back after tenancy ends
- Lack of transparency and honesty in dealings
- Unprofessional behavior from staff members
Specific Incidents
- Tenants reporting issues with mouldy mattresses, leaky ceilings, and broken appliances, which were not addressed promptly
- Delays in returning deposits, with some reviewers waiting for months
- Miscommunications and misunderstandings leading to confusion and frustration
- Rats and mice infestations in properties, which were not adequately addressed
Positive Feedback
Only one reviewer provided positive feedback, citing professional service and prompt resolution of issues during their tenancy.
