Traditional service, modern methods
Hellier Ridley Ltd is a specialist in professional property services, combining a traditional approach with modern methodologies. Our primary aim is to offer our clients a friendly and personal service, built on strong professional relationships. With over 20 years of experience in the local market, our team is well-equipped to provide expert advice and assistance for all aspects of the property market, from high-end sales to large letting portfolios.
Our Services
At Hellier Ridley, we offer a comprehensive range of property services tailored to meet your needs:
1. *Residential Lettings:* We provide a bespoke service to help you find the right tenant for your property. Our team will guide you through the entire process, from marketing your property through to tenant referencing, and ongoing management.
2. *Professional Houseshares:* Ideal for landlords with larger properties, our professional houseshares service offers a stress-free solution for managing multiple tenancies under one roof.
3. *Student Lettings:* Our student lettings service is designed to cater to the unique demands of the student property market. From HMOs to purpose-built student accommodation, we help landlords navigate the complex regulations and find the right tenants.
4. *Property Sales:* Our sales service combines expert local knowledge with cutting-edge marketing techniques to ensure your property receives maximum exposure. We are committed to delivering a seamless sales process, from initial valuation through to completion.
5. *Property Management:* Trust our experienced team to take care of your property management needs, providing a reliable and efficient service that minimises void periods and maximises returns.
Our Approach
At Hellier Ridley, we understand that every client is unique. That's why our team takes the time to get to know you, ensuring we fully understand your specific requirements and tailoring our services accordingly.
Our business has been designed around efficiency, embracing modern technologies that allow us to dedicate more time to each client. This forward-thinking approach enables us to offer a more personalised, professional, and cost-effective service compared to traditional estate agents.
Meet the Team
Our experienced team is dedicated to delivering exceptional service and expert guidance. Here are a few key members:
- *Ben Ridley, BSc (Hons) MARLA Director:* With over a decade of experience in the lettings industry, Ben has progressed from a Junior Negotiator to a company Director. He enjoys building long-term relationships with clients and managing a wide variety of properties.
- *Will Hellier, MARLA Director:* With extensive expertise in property management and lettings, Will is committed to providing a professional service. His strong work ethic and dedication to client satisfaction make him an invaluable member of the Hellier Ridley team.
Why Choose Hellier Ridley?
At Hellier Ridley, we pride ourselves on our personal approach, market expertise, and innovative use of technology. Whether you're looking to buy, sell, let, or rent a property, our dedicated team is here to help. Contact us today by calling 01392 340936, or email us at info@hellierridley.co.uk.
Overall Experience
The reviews for Hellier Ridley are mixed, with some tenants having a good experience and others having severe issues with the company.
Service and Admin
The company received praise for being proactive and helpful in resolving maintenance and admin issues. The team was responsive and efficient, with one tenant stating that they had the "smoothest experience" they'd had renting in Exeter. However, others found the service to be slow and unhelpful, with one tenant having to clean and paint the house themselves due to the company's lack of action.
Property Condition
Several tenants reported issues with the condition of the property, including damp, leaks, and general disrepair. One tenant had to quit their job to accommodate the company's failure to fix the issues, which caused significant stress and health problems.
Communication
The company's communication was criticized, with one tenant stating that responses were slow and unhelpful. The landlord was often unavailable, leaving tenants feeling frustrated and misunderstood.
Recommendation
One tenant strongly advised against using Hellier Ridley, citing the company's poor service and lack of care for tenants. Another tenant, however, had a positive experience and recommended the company.
