Spring into a new home with HOP - where value meets expertise
Here at HOP, we're an award-winning property agent in Leeds, proudly offering a comprehensive range of services designed to cater to the diverse needs of our clients. Whether you're a tenant, landlord, investor, or developer, our friendly and experienced team is dedicated to providing exceptional service, ensuring that your property journey is stress-free and successful.
Our Story
Established in 2009, HOP has grown into a reputed name in the Leeds property market, built on a foundation of trust, expertise, and a passion for delivering exceptional customer experiences. Our team of highly skilled professionals is committed to protecting our clients' best interests, providing invaluable insights, and exceeding their expectations at every stage of the property process.
Our Services
At HOP, we understand that every client is unique, with individual requirements and goals. That's why we've carefully crafted a diverse range of services to meet the diverse needs of our clients. From Lettings and Investments to Sales and Property Sourcing, we've got you covered. Our comprehensive services include:
- Residential Lettings and Sales
- Investment Sales and Property Sourcing
- Refurbs and Property Optimisation
- Student Accommodation
- Professional Rentals
- Landlord Services, including Rent Guarantee and Property Maintenance
- Property Development and more
Our Expertise
With years of experience in the Leeds property market, our team has developed an in-depth understanding of the local area, its trends, and its people. We're proud to offer tailored solutions that cater to the specific needs of our clients, ensuring that they achieve their property goals efficiently and effectively.
Our Awards and Accreditations
We're proud holders of the globally recognised Investors In People accreditation, a testament to our commitment to supporting our staff in being the best they can be. Our team has also received numerous awards and recognition for their exceptional service and expertise in the property industry.
General Experience with HOP
The reviews highlight a mix of positive and negative experiences with HOP, a letting agency in Leeds. While some reviewers praised the agency's staff for being friendly, helpful, and responsive, others complained about poor communication, unaddressed maintenance issues, and unfair charges.
Positive Experiences
Several reviewers appreciated the helpfulness and professionalism of specific staff members, including Grant, James, Asim, R. Hurlstone, Abbie, Michaela, and Lucy. These staff members were praised for their prompt responses, friendly demeanor, and ability to resolve issues efficiently.
Negative Experiences
On the other hand, some reviewers expressed frustration with HOP's customer service, citing poor communication, ignored emails, and unaddressed maintenance issues. Some tenants reported being charged unfairly for damages or repairs, while others experienced difficulties in getting their deposits back. A few reviewers warned others to avoid HOP due to their negative experiences.
Specific Issues
Some reviewers highlighted specific issues, such as:
- Unfair charges and deposit deductions
- Poor communication and ignored emails
- Unaddressed maintenance issues
- Unresponsive staff
- Difficulty in getting deposits back
- Poor property management practices
