A Trusted Name in Residential Letting and Property Management
Eaton-Terry Clark is an independent property management and residential letting company based in Exmouth, East Devon. With over 20 years of local expertise, we provide comprehensive services to landlords, tenants, and property owners across the region.
Understanding Your Needs
Our dedicated team understands the complexities of the rental market and the unique challenges faced by both landlords and tenants. We prioritize open communication, transparency, and personalized support to ensure a seamless and enjoyable experience for everyone.
1. Residential Letting & Property Management
- Finding and vetting suitable tenants
- Property marketing and advertising
- Rent collection and payment management
- Tenant communication and tenant liaison
- Property condition reporting and maintenance coordination
- Regular property visits and inspections
- Detailed financial reporting and accounting
2. Holiday Lettings
- Marketing and managing holiday rentals
- Booking management and payment processing
- Guest communication and support
- Property maintenance and housekeeping
3. Block Management
- Efficient management of residential blocks and apartments
- Tenant communication and community engagement
- Maintenance coordination and repairs
- Financial reporting and service charge management
Why Choose Eaton-Terry Clark?
- Local Expertise: Deep understanding of the East Devon property market.
- Independent & Family-Run: Dedicated to personalized client care and tailored solutions.
- Transparency & Honesty: Open communication and clear fee structures.
- Experienced Team: Skilled and passionate professionals with extensive industry knowledge.
- Proven Results: Extensive track record in successful property management and tenant placements.
Our Commitment
Eaton-Terry Clark is committed to providing exceptional customer service, building strong relationships with our clients, and exceeding expectations. We are proud members of ARLA Propertymark and the TPO, demonstrating our commitment to industry regulation and client protection.
Problems with Repairs and Communication
Several reviewers have expressed disappointment with the agency's speed and efficiency in addressing repairs and maintenance issues. Ian Humphries and Elizabeth Chamberlain mentioned that they have been waiting for months or even years for problems to be resolved, including issues with damp and noisy neighbors. Ian also mentioned that he has not received updates on the status of the repairs, leaving him feeling frustrated and at his wit's end.
Unhelpful Staff and False Promises
Tinkerbri and Ian Humphries criticized the agency's staff, including Karla and Amy, for being unhelpful and unresponsive. Tinkerbri stated that the staff were "as useful as a chocolate tea pot" and that no problems were ever resolved. Ian also mentioned that the staff lied to him on multiple occasions, which further exacerbated the issues.
Positive Experience
On the other hand, Adrian Carde and Julie-Ann Reed had positive experiences with the agency. Adrian praised the agency's professionalism, stating that they were quick to reply and resolve issues. Julie-Ann Reed, a cleaning contractor, commended the agency for their prompt payment and willingness to help, describing them as "fantastic" and "the only responsible agent" in the area.
