Your Home, Our Care, Your Success
At 1 Stop Lettings, we are committed to providing a comprehensive and tailored service to our clients in the beautiful seaside town of Aberystwyth, on the West coast of Wales. As an independent agency, we pride ourselves on our friendly and approachable approach, while remaining firm and focused in our approach to property management and lettings.
Our Services
At 1 Stop Lettings, we understand that every property and each client is unique. That's why we offer a range of services designed to meet the individual needs of our clients. Whether you're a landlord looking for a comprehensive property management solution, a tenant looking for a fantastic new home, or an investor seeking expertise in the local property market, we're here to help.
Landlord Services
As a landlord, you want the best possible return on your investment while ensuring the property is well-managed and maintained. Our landlord services include:
- Fully Managed: We take care of everything from rent collection to maintenance and repairs to ensure your property is in good hands.
- Introduction Service: We market your property to the widest possible audience, using our expertise in the local market to maximise interest and attract the right tenants.
- Advertise Only: We create a bespoke advertising campaign tailored to your property and target audience.
- Pick and Mix: Choose the services that suit your needs, from rent collection to maintenance and repairs.
Tenant Services
As a tenant, you're looking for a comfortable and convenient place to call home. Our tenant services include:
- Rental Assessment: We visit your property to assess its value and provide honest advice on its condition, location, and market demand.
- Property Search: We work with you to find your perfect property, taking the hassle out of the rental process.
- Tenant Registration: Simply register with us to receive property email alerts and be the first to know about new properties.
Our Team
Our team of four experienced professionals are dedicated to delivering exceptional service, with a wealth of knowledge and experience in the local property market. We believe in building long-term relationships with our clients and providing a service that's always tailored to their individual needs.
Conclusion
At 1 Stop Lettings, we're committed to delivering a comprehensive and tailored service that meets the unique needs of our clients. From landlords seeking expertise in property management to tenants searching for the perfect new home, we're here to help. With our range of services, expert knowledge, and commitment to exceptional customer service, we're the perfect partner for anyone looking for a stress-free and successful property experience in Aberystwyth.
Service and Staff
Many reviewers have praised the staff at 1 Stop Letting for being highly supportive, well-behaved, and helpful. They have been described as friendly, responsive, and professional, with one reviewer stating that they have provided an emergency phone number, assuring that there is always someone available to help. The team has been commended for providing individualized service to landlords and tenants alike, and for being respectful and caring in their interactions.
Issues with Property Management
However, several reviewers have expressed dissatisfaction with the property management services offered by 1 Stop Letting. One reviewer reported a problematic experience with mold and rats in a house share, and another mentioned a split bath with water damage that remained unfixed despite numerous requests. Some reviewers have also complained about delays in responding to queries or concerns, and about the alleged prioritization of landlords' interests over those of tenants.
Unsatisfactory Practices
Some reviewers have criticized the agency's practices as unprofessional or misleading. One reviewer felt that they were misled about the availability of a property, and another reported being told that they would be included on a list for preferred tenants, only to be ignored.
Landlord-Centric Approach
A few reviewers have expressed concerns about the agency's focus on landlords' interests, perceived as prioritizing their needs over those of tenants. One reviewer mentioned being told that they would not be considered for a property if they were on DSS benefits, which some have claimed is illegal.
