Dorchester Property Lettings is a family-owned and operated business with a strong commitment to customer satisfaction. We take pride in our independence and our ability to keep costs down by owning our own premises in Dorchester's High West Street. This allows us to offer fair charges to both landlords and tenants. Our team includes Owners Mike and Lynn Jerome, who bring extensive experience in the property industry to the business. Mike has managed shopping centres and blocks of flats for institutional investors and pension funds, while Lynn was responsible for maintenance at the famous Harefield Heart Hospital in West London.
Property maintenance is carried out by our contractors, who are known to us and have been vetted for insurance, health and safety compliance, and competence. We do not mark up maintenance work on jobs that are below 500 unless there are peculiar circumstances.
As part of our commitment to the local community, Dorchester Property Lettings owns a small Judo club in Fordington. The club was established in May 2016 and is attended by local children who are beginners in Judo. Mike Jerome, the chief instructor, has been practicing Judo since 1969 and is passionate about teaching the virtues of Judo to young people.
Services Offered
Dorchester Property Lettings offers a range of services designed to meet the needs of both landlords and tenants. For landlords, we provide flexible service packs to manage your property or take care of everything for you. We use the latest technology in software to market your property instantly on Zoopla and OnTheMarket, and we work hard to find the right tenant for you. Our strategy has been successful, with 99% of our properties let under three weeks, and we have doubled our client base in the last six months.
For tenants, we offer a range of properties to let, from studio apartments to large family homes. We work hard to match tenants with the right properties, and we provide a responsive and professional service throughout the tenancy.
We are also available to help first-time landlords through the letting process, and we offer free property valuations to help you understand your property's rental value.
At Dorchester Property Lettings, we are committed to providing a first-class service to both landlords and tenants alike. We believe in a "Can Do" approach and work hard to achieve the best outcomes for everyone involved.
Unprofessional Behaviour and Poor Treatment of Tenants
Many reviewers have expressed their dissatisfaction with the estate agent's unprofessional behaviour, citing instances of rudeness, arrogance, and poor treatment of tenants. Some have reported feeling uncomfortable during property viewings, with the agent making inappropriate comments. Others have experienced difficulties with communication, with the agent being unresponsive or ignoring messages.
Poor Communication and Unreliability
Several reviewers have mentioned issues with communication, including the agent failing to return calls or respond to messages. In some cases, the agent has been accused of making assumptions or cancelling applications without explanation.
Prioritizing Landlords Over Tenants
Some reviewers have noted that the agent appears to prioritize the needs of landlords over those of tenants. This is reflected in the agent's responses to tenants' concerns, which are often dismissive or unhelpful.
Positive Experiences from Landlords
On the other hand, some landlords have reported positive experiences with the agent, citing his efficiency, helpfulness, and kindness. These reviewers have appreciated the agent's personal approach and reliability.
