Welcome to HLGB, a dynamic and independent property and portfolio management company operating throughout Northwest England. Our company is built on the ethos of delivering exceptional customer care, value for money, and outstanding service. Since our inception in Warrington in 2007, we have continually expanded our operations to provide high-quality services to our clients across the North West region.
Our Services
At HLGB, we specialize in offering a comprehensive range of services, including property sales, letting, and management. We understand the importance of adapting to the changing times, and that's why we utilize the latest technology to market properties through internet search engines, such as Rightmove and Zoopla, as well as through our boards and bespoke direct marketing. Our primary focus is on providing high-quality accommodation for our corporate clients, but we also cater to the general public.
Our services are designed to provide our clients with the best value rates, backed by higher levels of marketing, service, and support. We are committed to delivering exceptional customer care, and our experienced local team is always available to answer any questions or solve any problems that may arise.
Our Commitment
We are proud members of The Property Ombudsman and the Office of Fair Trading schemes for Sales and Lettings of residential, commercial, and international business. This commitment to excellence is reflected in our continued expansion across the North West of England, where we now offer accommodation across multiple regions.
Our Promise
At HLGB, we promise to deliver exceptional service, value for money, and outstanding results. We are dedicated to providing our clients with a unique and personalized experience, tailored to their specific needs and requirements. Whether you're looking to buy, sell, let, or rent, we are confident that our expertise and commitment to excellence will exceed your expectations.
Staff and Service
Reviews praise the efficiency and professionalism of the staff, with several reviewers mentioning specific staff members such as Jennifer, Bill, Rob, and Mandy. They are commended for being helpful, organized, and prompt.
However, several reviewers have had poor experiences with the staff, citing incompetence, broken amenities, and lack of support. They argue that the agency is more interested in making money than in providing a good service to tenants.
Property Condition
Many reviewers have reported issues with the condition of the properties they have rented. Some have described properties as filthy, with broken amenities and poor maintenance. Others have reported issues with cleaning, with some being charged exorbitant amounts for cleaning fees.
However, a few reviewers have had positive experiences with the condition of their properties, describing them as well-maintained and clean.
Communication
Many reviewers have criticized the agency for poor communication, citing difficulties in getting responses or being kept informed about important issues such as property availability.
Overall Experience
Despite some positive reviews, the overall tone of the reviews is negative, with many reviewers expressing frustration and disappointment with the agency's service.
