At The Ethical Lettings Agency, we are proud to be a social enterprise, transforming the lettings industry and private rental market for the better. With over 18 years of quality experience in the UK housing sector, we manage 10,000s of private and public tenancies and properties. Our expertise lies in providing expert lettings and management services to all types of residential landlords at fair fees, with no hidden costs or mark-ups.
For Landlords
We offer a range of expert services, from lettings and management to property acquisition and sales. Our experienced and professional team uses their knowledge and networks to help landlords navigate the complexities of the private rented sector. We are committed to providing an unrivalled service, with a focus on customer care and a desire to make private renting brilliant.
For Tenants
We believe that renting a home should be a positive experience. That's why we strive to make it easy, affordable, and accessible for everyone. Our tenancy agreements are clear and transparent, with no hidden fees or charges. We support tenants in managing their rent and sustaining their tenancies, preventing evictions. We also work hard to match tenants with properties that suit their budgets and needs.
Our Impact
At The Ethical Lettings Agency, we are passionate about making a positive social impact in our community. As a registered Community Interest Company, we choose to help people in housing need, including those affected by homelessness. Our sister company, The Ethical Housing Company, is a pioneer in the field of impact investing, proving that housing can be a force for good. Together, we are working to create a better, more sustainable private rental market.
Our Mission
Our mission is to provide innovative and responsible lettings and management services, empowering landlords and tenants to achieve brilliant results. We believe that by working together, we can achieve fantastic things. We are committed to transparency, social responsibility, and making a positive impact in our community.
Our Expertise
With over 18 years of experience, we have developed a deep understanding of the private rented sector. Our team is made up of professionally qualified, accredited, and insured experts in the field. We have a strong network of contacts and partners, allowing us to navigate the complex world of public and private agencies that impact the sector. We pride ourselves on our professional and personal customer service, prioritizing the needs of our customers and clients.
Our Values
At The Ethical Lettings Agency, we are guided by the values of transparency, accountability, and social responsibility. We believe that everyone deserves access to a safe, affordable, and sustainable home. We strive to create a better, more inclusive private rental market, where everyone can thrive.
Disputes and Negativity
Several reviewers have expressed their dissatisfaction with the services provided by Ethical Lettings. Chantelle Simpson gave the agency a 1-star rating, stating that the landlords are "disgraceful" and caused emotional, physical, and mental stress to her son. Karl Agar and Jamie Driscoll also provided 1-star reviews, complaining about the agency's handling of property viewings and the sudden requirement to sign for the house and start paying rent immediately. Pete Buzz gave the agency a 1-star review, arguing that they are "absolutely full of promises" and unfairly took his money, allowing a well-known drug addict to move in and damage the property.
Positive Comments
Despite the negative comments, many reviewers have expressed their satisfaction with the agency's services. Abid Hossain, John Owens, Mark Bland, and Mary Walker all gave the agency 5-star ratings, praising their professionalism, efficiency, and helpfulness. Mary Walker specifically mentioned that the agency took over her rundown property, made repairs, and found good tenants, resulting in regular income.
Unresolved Issues
Unfortunately, Karl Agar and Jamie Driscoll mentioned experiencing issues with the agency's handling of property viewings and bond refunds, which were not resolved to their satisfaction.
