Trust Us - You're in Good Hands
Pure Lettings Limited is an independent Norwich lettings agent, passionate about providing exceptional service to all our clients. Since 2006, we have adopted a forward-thinking approach to the property industry and operations. Our team is carefully selected due to their passion for property, customer care experience, and attention to detail. We are committed to making the process of finding your new home or letting out a property as smooth as possible.
Our Story
Launched in 2006, Pure Lettings Limited has grown from strength to strength. We believe in hardworking professionalism and strive to provide exceptional service to all our clients. Our team is dedicated to getting to know each of our clients, from landlords to tenants, and building trusted relationships to provide the best service possible.
Our Services
As a leading Norwich lettings agent, we offer a range of services designed to meet the needs of landlords and tenants. Our services include property lettings, property management, and HMO services. We understand that moving home can be a stressful experience, which is why we aim to make the process as smooth as possible. Our friendly and professional team is always on hand to provide guidance and support every step of the way.
Why Choose Pure Lettings Limited?
At Pure Lettings Limited, we pride ourselves on our exceptional customer service, tailored to meet the unique needs of each of our clients. Our team is committed to providing a professional and exceptional service, built on trust, honesty, and transparency. We believe in working closely with our clients to understand their needs and provide a tailored solution that meets their unique requirements.
Our Team
Meet our team of friendly and professional experts, dedicated to providing exceptional service to all our clients. Our team is carefully selected due to their passion for property, customer care experience, and attention to detail. We believe in working together as a team to provide the best service possible, and we are proud of our 99% prompt rent collection rate.
What Our Clients Say
Don't just take our word for it! Our clients have praised our exceptional service, friendly team, and professional approach. From tenants to landlords, our clients appreciate our dedication to providing the best service possible. Read what they have to say about us and experience it for yourself.
Poor Experience with Pure Lettings
Pure Lettings has received a plethora of negative reviews from disgruntled tenants who were left feeling frustrated and disheartened with their services. Several reviewers have expressed disappointment with the agency's negligence, lack of communication, and poor maintenance.
Problems with Flat Condition
Many of the reviewers have mentioned that the flats they rented from Pure Lettings were in a poor condition. Caz C. described the flat as "mouldy and damp" with "draughty windows" and "brown sealant" on the skirting board. Jade M. also mentioned that the flat she was interested in was not well-maintained, with a broken external door and no heating in the hallway.
Unresponsive Landlords
Several reviewers have complained about the lack of communication and unresponsiveness from Pure Lettings. Caz C. mentioned that it took a month to resolve her issue with no mail being delivered, and Jade M. expressed frustration with the agency's unhelpful staff, who seemed to leave her feeling like a burden.
Poor Customer Service
Kirz Sulph Lam, the only reviewer who gave Pure Lettings a positive review, commended the agency's online system and the efficient maintenance team. However, Caz C. and Jade M. have described Pure Lettings as a "completely awful company" with rude staff and unprofessional behavior.
