Building relationships, one property at a time.
At Melanie Estates, we pride ourselves on being a trusted partner in the property sector, providing expert guidance and exceptional service to our clients. Our team of knowledgeable property experts has over 30 years of combined experience, ensuring we stay up-to-date with the ever-changing market trends and regulations. Our extensive network of active landlords, tenants, and investors allows us to provide invaluable advice on any property-related inquiries regarding the Norwich property market.
Our Origins
Our story began with the vision to build strong relationships with our clients, understanding that real estate is more than just a transaction - it's about trust and understanding. We take the time to listen and understand our clients' unique needs, providing personalized guidance throughout their property journey. Whether you're a buyer, seller, investor, landlord, or tenant, we're dedicated to providing exceptional service and expert advice.
Our Services
At Melanie Estates, we offer a wide range of services to cater to your property needs. Our team of experts is committed to providing tailored solutions, whether you're looking to buy, sell, rent, or invest in property. Our services include:
- Property Sales: We offer expert guidance on buying and selling properties, ensuring you get the best possible price for your property.
- Lettings: Our lettings services include property management, tenant finding, and rent collection.
- Property Refurbishment and Compliance Audit: We provide expert advice on property refurbishment and compliance audits to ensure your property meets the necessary regulations.
- Investment Consultancy: Our team helps you make informed decisions regarding property investment, ensuring you achieve maximum returns.
- Area Guides: Our comprehensive area guides provide valuable insights into the local property market, helping you make informed decisions.
What Sets Us Apart
At Melanie Estates, client satisfaction is our top priority. We utilize our extensive knowledge of the local property and investment market to ensure you receive the best possible service. Our team stays up-to-date with the ever-changing market trends and lettings legislation, allowing us to offer our clients invaluable help and guidance in navigating the property market across Norwich & Norfolk.
Join Our Community
At Melanie Estates, we believe in building long-term relationships with our clients. Whether you're a first-time buyer or an experienced investor, we're committed to providing exceptional service and expert guidance. Join our community and experience the difference a strong relationship can make in your real estate success.
Positive and Negative Feedback
The reviews for Melanie Estates are overwhelmingly positive, with five stars being the most frequently awarded rating. Many reviewers praise the estate agents for their professionalism, knowledge, and quality of service. Some reviewers mention that the agents went above and beyond to help them, while others highlight the good communication and clear information provided.
On the other hand, there are some negative comments, with one reviewer giving a rating of one star. They express disappointment with the service, citing unhelpful staff, rude treatment, and poor communication.
Notable Reviews
Several reviewers praise the estate agents for their exceptional service, mentioning that they were professional, knowledgeable, and responsive. One reviewer, Doris Nkiruka Obika, describes Melanie Estates as a "Messiah in disguise" for helping her family avoid homelessness. Ahmed Malik highlights the good communication and fast action taken by the agents to deal with certificates and tenant issues. Andrew Stuart, a satisfied customer, praises the team for their availability and advice, as well as their attention to detail and compliance with health and safety regulations.
In contrast, Paul Hickling expresses disappointment with the service, citing rudeness and unhelpfulness from the staff. George Hill gives a rating of one star, describing his experience as the "worst estate agents" he has ever dealt with. He criticizes the agents for lying about completed works, and mentions the incompetence and rudeness of James, the maintenance manager.
Recommendations
Many reviewers highly recommend Melanie Estates, citing their professionalism, quality service, and good communication. Only one reviewer advises against using the agency, citing a poor experience.
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