We Don't Just Let It and Forget It
At Direct Lettings, we understand the importance of finding the perfect rental property or managing your property investment with confidence. With over 70 years of combined experience in the property industry, we have built a reputation for providing exceptional service to our landlords and tenants. Our team of dedicated property managers live locally, have extensive knowledge of the property rental market, and are committed to delivering the highest level of customer service.
Our Story
Direct Lettings was founded in 2011 with the mission to pioneer change and innovate the way properties are managed. We believe in building strong relationships with our landlords and tenants, and we take pride in being approachable, transparent, and proactive in our approach. Our team is certified by the Chartered Institute of Housing, and we hold all relevant qualifications to ensure the highest level of service.
Why Choose Us?
At Direct Lettings, we believe in providing more than just property management. We believe in building relationships, understanding your needs, and delivering exceptional service. Our team is dedicated to helping you achieve your property goals, whether you are a landlord looking to rent out your property or a tenant searching for the perfect rental home.
Our Services
We offer a comprehensive range of services designed to make your property journey as smooth and stress-free as possible. These services include:
- Rental Valuation: Our expert property managers will conduct a comprehensive property valuation to determine the optimal rental price for your property.
- Property Management: We will find the perfect tenant for your property and manage all aspects of the rental process, from rent collection to maintenance and repairs.
- Tenant Referencing: We use rigorous referencing standards to ensure that all tenants are thoroughly vetted and meet our high standards.
- Maintenance and Repairs: We have established relationships with local maintenance contractors to ensure that any issues are resolved promptly and efficiently.
What Sets Us Apart
At Direct Lettings, we believe that local knowledge and expertise are essential for delivering exceptional service. That's why our property managers live locally, are familiar with the local market, and are dedicated to providing the highest level of service. We are committed to being proactive, responsive, and transparent in all our interactions with our clients.
Contact Us
If you have any questions or would like to discuss your property needs, please do not hesitate to contact us at any of our offices:
Edinburgh Office: 5-6 Melville Place, Edinburgh, EH3 7PR
Phone: 0131 202 5434
Email: info@dlscotland.com
Dundee Office: 110 Commercial Street, Dundee, DD1 2AJ
Phone: 01382 721 133
Email: info@dlscotland.com
Disappointing Experience
The overall impression of Direct Lettings is mixed, with several reviewers having a positive experience, while others have had a negative one. The most critical review comes from Kashif Hameed Gb, who gave the company 1 star and warned others not to trust them. He alleged that the company is dishonest and tries to avoid returning deposits. This reviewer suffered from poor repair work, which was not done properly, and the company tried to claim a portion of his deposit when he moved out.
Good Customer Service
On the other hand, several reviewers had a positive experience with Direct Lettings. They praised the company's helpfulness, professionalism, and the ability to deal with issues promptly. Many reviewers appreciated the work done by specific members of staff, such as April McCallum, Julie-anne, and Claire, who were described as lovely, friendly, and knowledgeable. The reviews highlighted the company's excellent customer service, with staff being quick to respond to messages and issues.
Maintenance and Repair Issues
Some reviewers did express concerns about maintenance and repair issues. Steven Thompson, who gave the company 1 star, had multiple problems with the property, including a messy state upon moving in, broken windows, and poor repair work. The company was also slow to respond to his queries and tried to take a portion of his deposit when he moved out.
