Where customer satisfaction is our top priority
John Cave & Co. has been a trusted name in residential lettings and property management in Cheltenham, Gloucestershire since 1990. Over the past 25 years, we have built a reputation for delivering professional and compassionate service to both landlords and tenants.
Our Expertise
We offer a comprehensive range of services designed to simplify and streamline the process of letting and managing property in Cheltenham. These services include:
For Landlords
- Property Valuation & Marketing: We will expertly assess your property and provide you with a comprehensive market analysis to ensure you achieve the best possible rent.
- Tenant Acquisition: We have a proven track record of placing quality tenants in your property quickly and efficiently.
- Rent Collection & Payment Processing: We handle all rent collection and associated payments, ensuring timely and reliable income.
- Property Management: We can take care of all aspects of property management, including maintenance, repairs, and tenant communication.
For Tenants
We understand the challenges associated with finding and securing a new home. Our dedicated team is committed to providing supportive and informative guidance throughout the process. Our services for tenants include:
- Tenant Search & Viewing: We will meticulously screen potential tenants and arrange viewings at your convenience.
- Application & Contract Processing: We handle all paperwork and ensure a smooth and efficient tenancy application process.
- Move-In & Inventory: We provide a comprehensive move-in process, including a detailed property inventory.
- Communication & Support: We maintain open communication with tenants and address any concerns promptly and efficiently.
Our Commitment
At John Cave & Co., we believe in building strong relationships with our clients. We are dedicated to open communication, transparency, and exceeding expectations. Our experienced team is passionate about delivering exceptional customer service and creating a positive and supportive environment for both landlords and tenants.
Overview
John Cave and Co, a letting agency in Cheltenham, has received a range of reviews from former clients. The majority of reviews are positive, praising the agency's professionalism, responsiveness, and fair treatment of clients. However, a few negative reviews highlight issues with property maintenance and poor communication.
Positive Reviews
Many reviewers have praised John Cave and Co for their excellent service. Emma Bryce-Smith and Rhi Waugh both gave the agency 5 stars, noting the professionalism and efficiency of John Cave. Stephen Phillips, a former client who rented out his property through the agency, commended John Cave for his fairness, compassion, and ability to resolve maintenance issues. Anna Saunders, Michala B, and Caroline Rowe also gave the agency 5-star reviews, praising the agency's efficiency, professionalism, and fairness.
Negative Reviews
On the other hand, two reviewers had negative experiences with the agency. Rob Steen gave the agency 1 star, alleging that the agency failed to address black mold in his rental property and was rude in their responses to his concerns. Be T. D. D. also gave the agency 1 star, recounting a poor experience as a tenant in a student house managed by the agency.
