Your home in our hands, managed with care and attention to detail
About Us
Cambray Property Management, established in 1993, provides expert property management services to homeowners and landlords across the Cheltenham and surrounding areas. With over 100 properties under our care, we possess a wealth of experience in managing a diverse portfolio, encompassing period conversions, rural retreats, modern urban living spaces, and new-build developments.
Our Expertise
Our dedicated team understands the unique challenges and opportunities associated with property ownership. We offer a comprehensive range of services tailored to meet the individual needs of our clients, including:
- Tenant and Landlord Services
- Rent collection and payment management
- Tenant screening and referencing
- Communication and dispute resolution
- Comprehensive tenancy agreements
- Market analysis and lettability assessments
- Property Management
- Day-to-day maintenance and repairs
- Building insurance handling
- Regular property inspections and reports
- Contractor management and communication
- Regular communication and client updates
- Specialist Services
- Right to Manage support and implementation
- Service charge collection and accounts management
- Insurance claims handling
- Company secretarial services
Our Approach
Our philosophy is built on trust, transparency, and personalized attention. We prioritize clear and open communication, ensuring clients are fully informed and involved in the management process. Our experienced team will work collaboratively with you to:
- Understand your specific needs and expectations
- Develop a tailored management plan
- Implement systems and processes to ensure efficiency and accountability
- Provide regular feedback and reports
Our Values
- Integrity: We adhere to the highest ethical standards and maintain strict confidentiality.
- Professionalism: We are committed to providing reliable and efficient services.
- Accessibility: We are readily available to address your concerns and promptly address your needs.
- Transparency: We believe in open and honest communication, providing clear and timely information.
- Client-focused: We prioritize your needs and work proactively to deliver exceptional results.
Overview
Cambray, a property management company, has received mixed reviews from their clients. While some have praised their professionalism, responsiveness, and good customer service, others have reported negative experiences, including rude and unhelpful staff, poor communication, and issues with maintenance and repairs.
Positive Reviews
Several reviewers have commended Cambray for their excellent service, responsiveness, and professionalism. Author Pt Cs praised the company's managing agent, saying they were "very professional and responsive to questions etc." Matthew Jacobs had a positive experience, stating that Cambray had been "brilliant and responsive to any requests" in managing his building. Chris Clarke and Penny New also praised the company's responsiveness and helpfulness.
Negative Reviews
However, many reviewers have reported negative experiences with Cambray. Aryan Izadpanahi had a particularly poor experience, reporting that the company ignored his issue for weeks and hung up on him when he called to complain. Jan Paddock and Alice Wood also reported being treated poorly by staff, with poorly maintained properties and poor communication. Martino Passalacqua was unhappy with the company's management of a leak in his rented flat, and Cam Jodan reported that a staff member, Kate, was rude and unprofessional.
