Expertly Finding Your Home
Introduction
Broad Oak Sales & Lettings is a friendly and versatile property company based in Stoke-on-Trent, Staffordshire. We pride ourselves on our family-oriented approach, offering a fresh and personal service to our landlords and tenants alike. Our team is highly experienced in lettings and customer service, and we are committed to providing exceptional support throughout your property journey.
Our Expertise
We offer a comprehensive range of services to cater to your every need:
Landlords
- Tenant finding: We advertise your property extensively online and through our network of qualified tenants.
- Tenant referencing: We conduct thorough referencing checks to ensure the suitability of potential tenants.
- Property management: We handle all aspects of tenancy management, from rent collection to tenant communication and maintenance.
- Compliance & legal advice: We ensure adherence to all relevant legislation and provide guidance on legal matters.
Tenants
- Property search: We help you find the perfect property to rent, considering your individual needs and budget.
- Tenancy agreements: We guide you through the tenancy agreement process and ensure you understand your rights and responsibilities.
- Moving assistance: We can recommend reputable removals companies to make your move stress-free.
- Responsive support: Our dedicated team is available 24/7 to address any issues or concerns.
Our Values
Our core values underpin our commitment to excellence:
- Integrity: We conduct our business with honesty and transparency.
- Professionalism: We deliver a reliable and efficient service with attention to detail.
- Customer Focus: We prioritize your needs and provide personalized support.
- Communication: We maintain open and clear communication with clients at all times.
Conclusion
Broad Oak Sales & Lettings is a trusted and reliable partner for your property needs. We are dedicated to exceeding your expectations and ensuring a smooth, seamless experience for both landlords and tenants.
Initial Disappointment and Frustration
Several reviewers have expressed their disappointment and frustration with the company, citing a lack of response to their inquiries and a failure to follow up on issues. Colin Scotchford left a 1-star review, stating that he had sent multiple messages and emails to the company, but received no response. Gary Betts, another reviewer, also left a 1-star review, claiming that the company's lack of attention to maintenance and repair issues had led to problems with the property. He further criticized the company's attitude, stating that they would rather cover up issues with tape and paint rather than addressing them correctly.
Organizational Issues and Quality Concerns
Other reviewers have expressed concerns about the company's organizational structure and the quality of their work. Gary Betts left a 2-star review, citing issues with professionalism, quality, responsiveness, and value. He stated that the company was not very organized, failed to respond to required information, and continued to leave unresolved issues, including asbestos contamination in properties.
