Taking Good Care of Your Property, Home and Life
Burford & Brooks is a new, dynamic estate agency based in Rochdale, offering a comprehensive range of residential sales, lettings, and property management services. Founded on the belief that excellent customer service is key, our dedicated team are committed to exceeding your expectations at every step of your property journey.
Our Mission
Our mission is to make the process of buying, selling, and renting property as smooth, stress-free, and enjoyable as possible for our clients. We achieve this through:
- Expert knowledge: Our experienced team has extensive market knowledge and expertise in all aspects of the property industry.
- Tailored approach: We understand that every client is different, so we tailor our services to your individual needs and goals.
- Effective marketing: We utilize innovative marketing strategies to reach the widest possible audience and achieve the best possible outcome for you.
- Exceptional communication: We prioritize clear and consistent communication, ensuring you are always informed and involved throughout the process.
Sales
- Free market appraisal and valuation
- Comprehensive marketing plans
- Professional photography and virtual tours
- Expert negotiation and selling strategies
- Smooth and efficient completion process
Lettings
- Extensive tenant screening and referencing
- Detailed property management
- Rent collection and payment management
- Comprehensive property maintenance and repairs
- Dedicated lettings team with market expertise
Additional Services
- Property valuation and market analysis
- Free gas safety certificates
- Landlord management services
- Competitive fees and transparent pricing
Why Choose Burford & Brooks?
- Fresh and innovative: We bring a new approach to the traditional estate agency, combining technology, expertise, and a genuine passion for property.
- Results-driven: We are committed to achieving the best possible outcome for every client, every time.
- Client-Focused: Our clients are at the heart of everything we do. We prioritize your needs and constantly seek to exceed your expectations.
- Community-minded: We actively support and engage with the local community.
Get in touch with us today to discuss your property needs and discover how Burford & Brooks can help you achieve your real estate goals.
Overall Experience
The reviews suggest that the estate agent has a mixed reputation, with some customers expressing satisfaction with the service, while others have had negative experiences.
Staff and Customer Service
Positive Comments: The staff were praised for being helpful, professional, and going above and beyond to ensure a smooth experience for customers.
Negative Comments: On the other hand, some customers complained about the lack of professionalism, unresponsiveness, and poor customer service. Some reviewers mentioned that the staff did not answer phones or respond to emails, and were unhelpful in resolving issues.
Landlord and Tenant Issues
Some reviewers mentioned that the estate agent was unable to deal with landlords or respond to emails to resolve issues, which caused frustration and delays.
Recommendation
Some customers would recommend the estate agent, citing helpfulness and professionalism, while others advised against using the agent due to poor service and unresponsiveness.
