Your trusted partner in property management
Red Brick Management is a residential managing agent specializing in the management of developments of private leasehold flats and apartments in Stevenage and Hertfordshire. We take pride in creating a seamless and efficient residential experience for our residents, ensuring a comfortable and enjoyable living environment.
Our Vision
Our vision is to empower residents and enhance the value of their homes by providing comprehensive and personalized property management services. We believe in open communication, transparency, and a collaborative approach to building strong relationships with our residents.
Our Services
Property Management Services
- Day-to-day management of common areas
- Property maintenance and repairs
- Communication and resident engagement
- Financial management and service charge collection
- Compliance with leasehold legislation and regulations
Financial Services and Management
- Budget planning and forecasting
- Financial reporting and analysis
- Insurance management
Property Maintenance Services
- Responsive repairs and emergency callouts
- Planned preventative maintenance
- Gardening and cleaning services
Property Facilities Management
- Management of cleaning and security services
- Building fabric maintenance
- Inventory control
Compliance and Project Management
- Leasehold compliance advice
- Project management of capital expenditure and repairs
Our Approach
We understand that every development is unique, so we tailor our services to meet the specific needs of each property. We work in partnership with residents and stakeholders to establish clear expectations and prioritize needs. Our dedicated team of professionals is committed to providing responsive and personalized service, ensuring your peace of mind.
Our Expertise
- Extensive knowledge of residential property management
- Strong understanding of leasehold legislation and regulations
- Proven track record in financial management and risk mitigation
- Strong communication, negotiation, and conflict resolution skills
Positive Feedback
Red Brick is described as a responsive and professional property management company by some reviewers. They contribute to making the home and surroundings a lovely place to live. Others appreciate the competent professional staff and their prompt responses to issues.
Negative Feedback
However, numerous reviewers express dissatisfaction with the company's services. They cite poor maintenance, lack of responsiveness, and unprofessional behavior. Some share experiences of having to chase maintenance contractors for payment, while others report receiving excuses instead of resolution for their concerns. The company's handling of repairs, maintenance, and customer service is criticized by many.
Issues and Complaints
Several common issues are mentioned, including:
- Poor maintenance and cleanliness of the property
- Failure to complete repairs and maintenance work
- Unresponsiveness and unprofessional behavior by staff
- Lack of transparency and communication with residents
- Demands for payment without proper service
- Ignoring serious safety concerns, such as a broken lift, and failing to respond to resident complaints
Disappointment and Frustration
Many reviewers express disappointment and frustration with the company's performance. Some have given up trying to get issues resolved and are considering moving away from the property. Others have reported being told that the property manager has left and no one is managing the building.
