Supporting you, every step of the way
At UK Association of Letting Agents, we pride ourselves on being a member-owned and member-driven organisation dedicated to supporting letting agents in providing a professional and compliant service to landlords and tenants. With the private-rented sector expanding, we understand the importance of detailed knowledge, quality service, and compliance with increasing legislation.
Our Services
We offer a comprehensive package of services designed to help letting agents grow and develop professionally, profitably, and securely. Our services include client money protection, dispute resolution, business development help, advice, accreditation, training, information, and marketing support. Our online library provides an invaluable resource for navigating the complexities of the industry, while our client money protection scheme, underwritten by Hiscox, provides peace of mind for our members. Additionally, our tax investigation insurance, property redress scheme, and access to expert helpline support ensure that our members are equipped to handle any situation that may arise.
Our Mission
Our mission is to support UKALA agents to be successful, compliant, and provide a professional service. We aim to provide a comprehensive package of services and benefits that enable our members to grow and develop professionally, profitably, and securely. By joining UKALA, our members can take advantage of a range of benefits designed to help them succeed in an increasingly complex industry.
Our Values
At UKALA, we value our members and strive to provide a service that is tailored to their needs. We believe in providing a professional, compliant, and quality service that meets the highest standards. We are committed to supporting our members in achieving their goals and providing a service that exceeds the expectations of landlords and tenants.
Poor Customer Service
It's clear that many customers have been dissatisfied with UKALA's customer service. Several reviewers have expressed frustration with unreturned calls and emails, with some stating that they have not received any response at all. This lack of communication has led to feelings of being left in the dark and has caused inconvenience and stress for those trying to do business with UKALA.
Inconsistent Renewal Process
Some reviewers have noticed improvements in the renewal process compared to previous years, but others have experienced problems with invoicing and statement requests. This inconsistency can be frustrating and difficult to navigate.
Technical Issues
A few reviewers have reported technical issues with UKALA's system, including difficulty logging in and accessing their dashboard. This has caused additional stress and inconvenience for those trying to manage their accounts.
Negative Experience
Most reviewers have reported a negative experience with UKALA, citing poor customer service, unreturned calls and emails, and technical issues. Many have expressed disappointment and frustration with their experience, with some even warning others to stay away.
