Your local Award-winning Estate Agents boasting worldwide exposure
Our Vision and Values
Global House Estates is a leading estate agency in London, driven by a passion for exceptional customer care, achieving outstanding results, and building lasting relationships. We believe in:
- Client-centricity: We prioritize understanding your unique needs and aspirations, ensuring a seamless and personalized experience.
- Integrity and transparency: We operate with honesty and openness, building trust with our clients every step of the way.
- Market expertise: Our team possesses extensive local knowledge and market insight, ensuring optimal results.
- Empowerment and communication: We actively engage with you, providing clear and regular updates throughout the process.
Meet the Team
Our dedicated team of experienced professionals embodies our values. Led by dedicated Directors, each member brings their expertise, enthusiasm, and unwavering client focus to every transaction. Meet the individuals driving our success.
Our Services
We offer a comprehensive range of services to cater to all your property needs, including:
Sales
- Instant online valuations
- Comprehensive market analysis
- Bespoke marketing strategies
- Negotiation and negotiation expertise
Lettings
- Tenant sourcing and screening
- Competitive rental prices
- Comprehensive tenancy management
- Responsive tenant communication and support
New Homes & Investments
- Expert advice on property searches and acquisitions
- Comprehensive market research and valuations
- Strategic investment guidance
International Properties
- Seamless transactions for global clients
- Multilingual team and international network
- Expertise in international relocation services
Commercial Properties
- Comprehensive property valuation and marketing
- Tenant representation and leasing services
- Property management solutions
Our Commitment
Global House Estates is committed to exceeding your expectations. We are confident in our ability to deliver exceptional results, ensuring a seamless and enjoyable experience throughout the process.
Get in touch with us today and discover the difference our expertise can make in your property journey.
Overview
GHE, a letting and management agency, has received a mixed range of reviews from clients. While some have praised their excellent service, prompt communication, and attention to detail, others have had negative experiences, citing issues with compliance, responsiveness, and professionalism.
Property Management and Maintenance
Several reviewers have commended GHE for their efficient property management and maintenance. Cristiana, Perry, and the team have been described as friendly and responsive, always available to answer questions and address concerns. The agency has also been praised for their compliance with regulations, ensuring a smooth transition when tenants move in and out.
Disputes and Neglect
However, some reviewers have reported disappointing experiences with GHE. Sophie's review highlights a severe mould infestation in her rented property, which went unresolved despite her doctor's letter and efforts to address the issue. The agency's lack of attention to the problem and failure to offer adequate solutions led to significant damage to her health and property.
Alex's review also critiques GHE's handling of tenant issues, citing disconnected inspection requests, failed repairs, and baseless claims against security deposits. Anny's review mentions delayed rental payments to landlords, which raised concerns about the agency's financial strength and operational capacity.
Service Disruptions
Ali's review describes a shocking experience with GHE, where his offer was abruptly canceled just six days before his scheduled move-in date. The agency's lack of assistance and automated annual leave email added to his frustration.
Achievements and Recommendations
On the other hand, several reviewers have expressed their satisfaction with GHE's service. Iva's review highlights the agency's punctuality, professionalism, and competence, praising Thomas for his exceptional support and help in resolving a difficult situation.
Spavlou's review commends GHE's team, particularly Anthony and Rania, for their excellent service when selling a property. Kat's review praises Anthony's professionalism and dedication to ensuring a seamless tenancy experience.
Conclusion
While GHE has received both positive and negative reviews, it is clear that the agency still has areas for improvement. Effective property management, prompt communication, and professionalism are crucial for building trust with clients. GHE should focus on addressing the issues raised by disappointed clients to maintain a high level of customer satisfaction.
