Spencer Properties stands as a testament to over 60 years of experience in the Leeds residential lettings market. Led by a family with three generations of expertise, we pride ourselves in offering exceptional service and ensuring a smooth, stress-free rental experience for both tenants and landlords.
Our Expertise & Passion
Our dedicated team of professionals understand the unique needs of both students and professionals. We offer:
- Extensive market knowledge: In-depth understanding of the local area and its surrounding amenities.
- Honest and clear advice: Transparent and open communication throughout the process.
- Vast experience: Decades of success in letting properties of diverse types and sizes.
- Dedicated maintenance: Responsive and skilled team for comprehensive property upkeep.
Our Values
At Spencer Properties, we uphold core values that underpin our success:
- Integrity: We prioritize honesty and transparency in all our dealings.
- Customer-centricity: We prioritize your needs and concerns, ensuring a seamless experience.
- Professionalism: Our experienced team delivers reliable and efficient service.
- Family-run values: Three generations of expertise guarantee a personalized and attentive approach.
Award-Winning Service
Our commitment to excellence has been recognized with prestigious awards, including the Customer Service Excellence Award and the Leeds Landlord Award. We were also proud sponsors of Leeds University Union and Leeds Student Radio, showing our dedication to the local community.
Our Commitment
Spencer Properties is dedicated to providing exceptional customer service, ensuring that both tenants and landlords enjoy a positive and rewarding experience. We value open communication, transparency, and building lasting relationships within the Leeds community.
General Experience with Spencer Properties
Most reviewers have had a negative experience with Spencer Properties, citing issues with maintenance, staff behavior, and unfair charges.
Maintenance and Repairs
Some reviewers have reported prompt and efficient resolution of maintenance issues, while others have experienced delays and ineffective repairs. Mould and faulty appliances have been common problems.
Staff Behavior
Several reviewers have criticized the staff at Spencer Properties, particularly Asha, for being rude and condescending. However, a few reviewers have praised Asha and other staff members for being helpful and efficient.
Value for Money
Some reviewers have felt that the properties they rented were reasonably priced, while others have been charged exorbitant fees for minor issues.
Professionalism and Communication
Some reviewers have reported that staff at Spencer Properties have been unprofessional, failing to wear masks during house viewings and not providing adequate notice for access to properties. Others have praised the efficiency and friendliness of the staff.
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