About RNL
RNL Property Management is a trusted name in the Leeds property market, specializing in the professional and student letting of residential properties. Established on the principles of integrity, transparency, and excellent customer service, we offer a comprehensive range of services tailored to meet the diverse needs of landlords, tenants, and contractors.
Our Vision & Values
Our vision is to become the leading property management company in Leeds, known for our client-centered approach, industry expertise, and dedication to delivering exceptional results. We are driven by the following values:
- Customer Focus: We prioritize client satisfaction and maintain open and transparent communication.
- Professionalism: We operate with integrity, adhering to the highest ethical standards.
- Knowledge & Expertise: Our team is highly trained and experienced, ensuring insightful advice and tailored solutions.
- Proactiveness: We take initiative, anticipating needs and actively resolving issues.
Our Services
We offer a comprehensive suite of services tailored to your specific needs:
For Landlords
- Property marketing and tenant acquisition
- Tenant screening and referencing
- Rent collection and payment management
- Comprehensive property maintenance and repair
- Regular property inspections and reports
- Detailed financial reporting and analysis
For Tenants
- Responsive tenant support and communication
- Rent payment options and guarantees
- Assistance with tenancy issues and repairs
- Access to trusted contractors and services
- Dedicated property management contact
For Contractors
- Clear communication channels and expectations
- Timely payments and fair contractual arrangements
- Opportunities to work with a reputable and established firm
Why Choose RNL?
Our clients praise us for:
- Bespoke Approach: We tailor our services to your unique needs and property type.
- Knowledge & Expertise: Our team has extensive experience in the local property market.
- Client Communication: We prioritize transparency and open communication throughout the process.
- Proactive Solutions: We actively address issues and anticipate your needs.
- Exceptional Service: We invest in training and development of our team to provide the best possible experience.
Get in touch today and discover the difference RNL Property Management can make for you!
Red Door Lets and RNL Management: A Collection of Disastrous Experiences
The reviews of Red Door Lets and RNL Management are overwhelmingly negative, with numerous customers expressing frustration and disappointment with the company's services. Several reviewers have reported issues with the condition of properties, including broken appliances, uncleanliness, and substandard repairs.
Management Issues
The company's management process has also been criticized, with some reviewers stating that they were transferred to RNL Management without warning or explanation, only to find themselves dealing with a poorly managed property. Several reviewers have reported difficulty in getting their deposits back, with some being billed for unnecessary charges.
Poor Communication
Communication has been cited as a major issue, with many reviewers reporting problems with email responses, slow or non-existent responses to requests, and a lack of transparency. Some reviewers have even been threatened with legal action when attempting to resolve issues.
Standout Examples
One reviewer reported that their property was left in a state of disrepair, with issues including a broken oven, shower, and bed that took weeks to fix. Another reviewer had a leaky roof that took weeks to repair, and another reported that their electricity box blew up, causing damage to their property.
A Single Positive Review
However, there are some instances of positive reviews, with a few reviewers praising the friendly staff and responsive service they received. Two reviewers specifically mentioned Will and Jemma, stating that they were helpful and efficient in resolving their issues.
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