Dedicated to Connecting Landlords and Tenants in Bristol
Digs Residential Lettings is a leading independent letting agency in Bristol, offering a comprehensive range of services to both landlords and tenants. Established in 2001, we have extensive experience in the local property market and are deeply committed to providing exceptional customer service.
Our Mission
Our mission is to streamline the rental process, ensuring a seamless and enjoyable experience for both landlords and tenants. We achieve this through:
- Dedicated departments: Our team is divided into specific departments, each focusing on their area of expertise, ensuring informed and efficient handling of every aspect of the rental process.
- Customer-centric approach: We prioritize excellent communication, transparency, and understanding your needs to deliver tailored solutions.
- Local expertise: Our team is deeply familiar with Bristol's rental market, ensuring comprehensive knowledge of local regulations and property values.
Our Services
We offer a comprehensive range of services to landlords and tenants, including:
For Landlords
- Property marketing and tenant sourcing
- Tenant vetting and referencing
- Rent collection and payment management
- Property inspections and maintenance coordination
- Comprehensive compliance with regulations
For Tenants
- Access to a wide selection of quality properties
- Thorough tenant vetting process
- Comprehensive tenancy agreements
- Responsive maintenance and repair services
- Tenant support and guidance
Our Values
At Digs, we stand by our core values of:
- Integrity: We conduct our business with honesty and transparency.
- Professionalism: We maintain the highest standards of customer service and are dedicated to exceeding expectations.
- Communication: We prioritize open and clear communication with our clients.
- Experience: Our team's extensive experience ensures the best possible outcomes for every transaction.
Contact Us Today
If you're a landlord or tenant seeking a reliable and dedicated partner in the Bristol rental market, get in touch with Digs Residential Lettings today. We would be delighted to discuss your needs and provide you with a personalized solution.
Concerns about Professionalism and Service
Digs has received numerous negative reviews from clients, with many expressing dissatisfaction with their professionalism, quality of service, and responsiveness to issues. Several reviewers have reported being treated poorly by staff, including being hung up on, talked down to, and dismissed. Furthermore, there have been issues with cleanliness, maintenance, and communication.
Unpleasant Experiences and Disputes
Many reviewers have shared harrowing stories of poor experiences with Digs, including issues with mice infestations, holes in the floor, and missing or broken furniture. Some have also reported being charged exorbitantly for damages that were not their fault. The company's handling of disputes and complaints has been criticized, with some feeling that their concerns have been ignored or dismissed.
Warning to Potential Customers
Several reviewers have explicitly warned others not to rent from Digs, describing the company as exploitative, incompetent, and rude. Some have even compared the company to a scam operation, stating that they would not recommend Digs to anyone.
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