We're here to help you achieve your property goals and dreams.
At Chase Buchanan, we pride ourselves on providing exceptional property services, rarely experienced when moving home. For close to 30 years, our team of highly experienced and professional individuals has been dedicated to helping people buy, sell, let, or rent property across the South West of England and South West London.
Our Story
The story of Chase Buchanan dates back to the 1990s, when our first branch opened on York Street in Twickenham. Since then, we have expanded to 14 offices, establishing ourselves as a strong market leader with an extensive sales, lettings, and concierge portfolio. Today, we are part of the Campions Group, but operate independently under the Chase Buchanan brand.
Our Values
At Chase Buchanan, we combine a personal approach with market-leading technology to achieve the best results for our customers. With a 97% recommendation rate, we are confident in our ability to provide exceptional service. Our team receives regular training and qualifications to stay up-to-date with the latest property issues and regulations. We believe that investing in our people is crucial for our continued success.
Professional to the Core
We are passionate about doing things right in our industry. We ensure that our team is knowledgeable, professional, and receives regular training and qualifications around the property issues they face every day. This is especially important in the property management and residential concierge sector, where rules and legislations evolve at speed.
Peace of Mind
We are proud members of NAEA Propertymark, Arla Propertymark, The Property Ombudsman (TPO), The Property Ombudsman Lettings (TPO), and Tenant Deposit Scheme for regulated agents. This offers reassurance and peace of mind that you, and your property, are in safe hands.
Community Matters
As a business, we believe in giving back to the local community. We encourage everyone to get involved in local community projects and charity fundraisers. Over the years, we have raised tens of thousands of pounds for charities and good causes. Each branch picks a local charity to support every year, allowing us to spread our fundraising and contribute valuable funds to a large number of organisations.
Join the Chase Buchanan Family
If you're looking for a property agent that truly cares about its customers, you've come to the right place. We pride ourselves on our exceptional service, expert knowledge, and passion for property. Whether you're buying, selling, letting, or renting, we're here to guide you every step of the way.
Overall Feedback
The majority of reviews for Fidelis Estate Agents are extremely positive, with customers praising their professionalism, communication, and knowledge of the local market. The team, particularly Patrick and Mark, are singled out for their excellent service, support, and guidance throughout the selling and purchasing process.
Positive Feedback
Many reviewers mention excellent communication, prompt responses to queries, and a stress-free experience. They appreciate the team's professionalism, warmth, and ability to provide wise advice. Several reviewers mention specific team members, such as Patrick, Mark, and Matt, who they credit with making the process smooth and successful.
Negative Feedback
One reviewer, Peter Barnett, expresses extreme disappointment and frustration with Chase Buchanan, the company that took over Fidelis. He claims that the company's incompetence has caused him significant problems, including being unable to claim against future damage or identify the correct tenants due to lack of documentation.
Neutral Feedback
One reviewer, Rick Baum, mentions that Fidelis limited viewings of a property based on a first-come, first-served policy rather than proper qualifications of buyers, which may impact the final price achieved.
