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Our Story

Gibbins Richards was founded in 1991 by two young and adventurous local estate agents with a vision to provide exceptional service and guidance to clients in the Somerset area. Over the past three decades, we've grown to become a market leader in the region, known for our expertise in all aspects of the property market.

Our Team

Our dedicated team of experienced professionals are passionate about helping clients achieve their property goals. Led by Directors Ben Grant and Nick Girone-Maddocks, we have a diverse team of experts in sales, lettings, valuations, and administration. Our team members are highly skilled, compassionate, and committed to providing outstanding customer service.

Our Services

We offer a comprehensive range of services to meet all your property needs, including:

Sales

  • Residential and commercial property sales
  • Auctions
  • Property valuations
  • Market analysis and advice

Lettings

  • Residential and commercial property letting
  • Tenant finding and referencing
  • Rent collection and property management

Additional Services

  • Mortgage advice
  • Energy performance certificate (EPC) regulations
  • Property management

Our Values

At Gibbins Richards, we are guided by five core values:

  • Client Focus: We prioritize your needs and aspirations
  • Integrity: We are honest, transparent, and accountable
  • Expertise: We have extensive industry knowledge and resources
  • Communication: We provide clear and regular updates and feedback
  • Teamwork: We collaborate effectively to achieve the best possible outcomes

Our Commitment

We are committed to providing a seamless and stress-free experience for our clients. We understand the importance of buying, selling, or renting a property, and we are dedicated to making the process as smooth and efficient as possible.

Reviews
Negative: The customer experienced poor customer service and unprofessional management.

Customer Service

The overall experience with the customer service was disappointing, with a lack of professionalism and effective communication. The manager, Anna, was particularly noted for being rude and unpleasant, which may contribute to the high turnover of staff.

Conclusion

The customer was extremely disappointed with their experience, citing poor customer service and a lack of professionalism from the manager.

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