About Our Business
Progressive Lets is an independent estate agency based in Peterborough, specializing in residential lettings and property management. We understand that your property is your most important asset, and our experienced team will work closely with you to find the perfect tenants and ensure your investment is protected.
Our Mission
Our mission is to provide landlords and tenants with an exceptional experience throughout the letting and rental process. We are committed to professionalism, transparency, and open communication to ensure a smooth and enjoyable experience for all parties involved.
Our Services
We offer a comprehensive range of services to cater to the diverse needs of landlords and tenants, including:
- Property Management: Comprehensive management of your rental property, including rent collection, tenant screening, and property maintenance.
- Letting: Expert assistance in finding quality tenants and negotiating competitive rental agreements.
- Property Sourcing: Assistance in finding the perfect property for your needs, whether you're a landlord or a tenant.
- HMO Management: Specialized services for managing Houses in Multiple Occupation (HMOs), ensuring compliance with relevant regulations.
- Property Refurbishment: Assistance in upgrading your rental property to maximize its appeal and rental income.
- Serviced Accommodation: Solutions for businesses and individuals seeking temporary or short-term accommodation.
What Sets Us Apart
Our team of experienced estate agents are passionate about providing exceptional customer service and building strong relationships with our clients. We:
- Offer a personal and tailored approach to understand your unique needs and goals.
- Combine traditional values with innovative technology to deliver the best possible outcomes.
- Prioritize communication and transparency throughout the process.
- Provide regular updates and feedback to ensure you are always informed.
Why choose Progressive Lets?
With our dedication to excellence and our proven track record, Progressive Lets is the trusted name in residential lettings and property management in Peterborough and the surrounding areas. We would be delighted to discuss your individual needs and find the perfect solution for you.
Overall Review Summary
Positive Comments
The majority of reviewers praised Progressive Lets for their excellent customer service, responsive communication, and helpfulness in resolving issues. Many reviewers expressed gratitude towards specific staff members, such as Zoe, Tom Fisher, and Kieron, for their professionalism and dedication to resolving problems. Reviewers also commended the agency's ability to sort out house issues amicably and their friendliness.
Areas of Strength
- Customer Service: Reviewers praised the agency's customer service, citing their responsiveness, politeness, and willingness to help.
- Staff: Many reviewers commended specific staff members for their professionalism and dedication to resolving problems.
- Issue Resolution: Reviewers expressed appreciation for the agency's ability to resolve issues quickly and amicably.
Negative Comments
Some reviewers criticized Progressive Lets for their unprofessionalism, lack of organization, and dishonesty. Specific complaints included mould growth in a property, unhelpful staff, and poor customer service. Reviewers also expressed frustration with the agency's handling of deposits and notice periods.
Areas of Concern
- Property Maintenance: One reviewer reported issues with mould growth in a property, citing the agency's failure to address the problem.
- Staff Conduct: Some reviewers criticized specific staff members for their unprofessionalism, lack of knowledge, and poor customer service.
- Deposit and Notice Periods: Reviewers expressed frustration with the agency's handling of deposits and notice periods.
