At NMR Lettings, we are an award-winning, family-run letting and property management agency with unrivalled expertise of the local area based in Durham City, covering the North East. With over 10 years of experience, we have developed an extensive knowledge of the local property market. This enables us to offer a wide-ranging service that is both friendly and professional as befits our reputation.
Our Philosophy
We are committed to providing our customers (whether tenants, landlords) with specialist high-quality advice tailored to each individual. Whether you are a landlord or investor with single or portfolio properties seeking a reliable agent for responsible, quality tenants for your property and/or full property management tailored to suit your needs, or a Tenant searching for a home, we are here to help make the process stress and hassle-free.
Our Expertise
With all the traditional values you would expect from a well-established firm, we offer a modern quality service. We are forward-looking and always strive to be at the forefront of the property letting market, investing time and effort in ensuring that we are fully up to date with ever-changing tenancy law and government legislation. Together with attention to detail and a conscientious attitude, we have the experience, resources, and skills to deliver the kind of services that landlords and tenants require.
Our Services
At NMR Lettings, we offer a range of services designed to meet the needs of both landlords and tenants. Our services include:
- Letting Services: We take care of finding the right tenant for your property and handling all aspects of the letting process, ensuring a hassle-free experience for our landlords.
- Property Management: We offer a comprehensive property management service, taking care of all aspects of property maintenance, repairs, and upkeep.
- Tenant Finding: We have a team of experts who specialize in finding the right tenant for your property, ensuring a smooth tenancy process.
Expert Advice
At NMR Lettings, we believe that it's not just about providing a service, it's about providing expert advice. Our team is comprised of experienced and qualified professionals who are dedicated to providing the highest level of service to our clients.
About Our Team
Our team is lead by Nathan Robyn, who has over 10 years of experience in the property industry. Nathan is a highly experienced and knowledgeable professional who is dedicated to providing the highest level of service to our clients.
Awards and Recognition
We are proud to have received numerous awards and recognition for our services, including the prestigious "Best Letting Agent in Durham" award for customer experience.
Get in Touch
If you have any further questions or would like to know more about our services, please do not hesitate to contact us. We look forward to hearing from you.
Property Management and Lettings
NMR Lettings has received a mixed bag of reviews, with some clients expressing satisfaction with the agency's services, while others have had negative experiences. Here's a summary of the reviews:
Communication Issues
Some reviewers have complained about communication issues, including delayed responses to emails and phone calls. Author Lee A. mentioned that emails were not answered quickly, and it took days to receive a response. Similarly, Author Pat Balfour stated that NMR Lettings did not respond to phone calls within 15 minutes and did not relay important information to tenants.
Property Management and Maintenance
Regarding property management and maintenance, some reviewers have praised NMR Lettings for their professionalism and effective management of properties. Author Ljiljana Stjepanovic, for example, mentioned that the house she lived in was "like new" and was managed well by Nathan and his team. On the other hand, Author Lee A. criticized the agency for not addressing maintenance issues in a timely manner, specifically the toilet that took six months to fix.
Customer Service
Many reviewers have praised NMR Lettings for their friendly and helpful customer service. Authors Philip Rendel, Philip H., and Stephen Johns all mentioned that Nathan and his team were extremely helpful and professional. Authors Jennifer Wisbeck, Katherine Orr, and Steven Pattison also praised the agency for their helpfulness and flexibility.
Conclusion
Overall, the reviews suggest that NMR Lettings has both strengths and weaknesses. While some reviewers have positive experiences with the agency, others have encountered communication and maintenance issues. It's essential for prospective clients to weigh these comments and make an informed decision when choosing a letting agency.
