At The Letting Game, we're proud to be Bristol's best letting agent, voted number one for six years running. Our team of 28 industry-qualified professionals are dedicated to providing expert letting services to landlords and tenants across Bristol. With over 15 years' experience in the industry, we've built a reputation for our open and transparent approach, with no hidden costs or nasty surprises.
Our Story
Our approach is built on championing openness, fairness, and loyalty for both landlords and tenants. We start with people, working tirelessly to bring the best tenants to our loyal landlords, which is why we've been consistently voted the best letting agents in Bristol. Our team is constantly striving to understand the needs of our landlords and find them the best tenants. We have city-wide coverage, from Clifton to Fishponds, Filton to Bedminster, and everywhere in between.
Our Services
As Bristol letting specialists, we offer a comprehensive range of services designed to make letting your property or finding your new home as smooth as possible. Our services include property search and report, maintenance and valuation, landlord services, corporate lettings, student letting, and HMO lettings. We're also proud to be pet-friendly and offer a dedicated service for pet owners.
Our Mission
Our mission is to provide our clients with the best possible tenants, which is why we launched our Corporate Letting Service. This arm of the business focuses on sourcing high-quality tenants through partnerships with relocation companies. We're accredited by ARLA Propertymark and Safeagent, guaranteeing our clients the highest industry standards and adhering to a nationally recognized Code of Practice.
Our Commitment to the Environment
We're committed to being the greenest Bristol letting agent, striving to operate in the most sustainable way possible. We're reducing our carbon footprint by offsetting our emissions, planting three trees for every property we let, and investing in electric cars for our team. Our mission is to make a positive impact on the environment and help our tenants and landlords do the same.
Staff and Customer Service
The Letting Game's staff were frequently praised for their friendly and helpful nature. Amy Payne, Ben, Tracy, and Annabelle were particularly mentioned for their excellent service, being approachable, and going above and beyond to ensure a smooth experience for clients. Lucy Harrold, Elizabeth, Becky, Beth, and Alex Case were also commended for their professionalism and responsiveness.
Positive Experience
Many reviewers expressed their satisfaction with the overall process, from viewing properties to securing a rental, citing efficient communication and a stress-free experience. Some reviewers mentioned the agency's competitive prices and the convenience of having all arrangements taken care of.
Problems and Issues
However, some reviewers expressed dissatisfaction with their experience, citing mistakes, lack of response, and poor communication. One reviewer alleged that the agency pays for fake reviews, which The Letting Game has admitted to in the past. Others reported issues with contracts, deposits, and maintenance, including unannounced property visits and disputes over deductions.
