At Cambridge Property Lettings, we pride ourselves on being a family-run, independent letting agency with a customer-centric approach. Established in 1995, we have been serving the local community with high-quality rental properties. Our team of experts is dedicated to providing an exceptional service tailored to the unique needs of our clients, whether you're a tenant or a landlord.
Our Services
We offer a wide range of services tailored to both tenants and landlords. For landlords, we provide a comprehensive property management service, which includes finding a suitable tenant, completing necessary legal documents, rent negotiation, preparation of a tenancy agreement, and day-to-day management of the property. Our services are designed to maximise your investment and protect your asset.
For tenants, we offer a range of properties to rent in Cambridge, from studios to family homes. Our experienced team is dedicated to making the rental process as smooth and hassle-free as possible. We understand the importance of finding the perfect home and will work closely with you to ensure you find the ideal property that meets your needs.
Landlord Fees
As a landlord, you will incur the following fees:
- Full Property Management: 12% of the monthly rental income, plus VAT
- Letting fee: 120.00 for each new tenancy, plus VAT
- Deposit Registration Fee: 36.00 for each new tenancy, plus VAT
Tenant Fees
As a tenant, you will incur the following fees:
- Shared/Student Home: 14.4% of the monthly rental income, plus VAT
- Letting fee: 120.00 for each new tenancy, plus VAT
- Deposit Registration Fee: 36.00 for each new tenancy, plus VAT
- Combined Fee for Processing Application and Checkout Report:
+ 1 bedroom property: 141.00 per tenant, plus VAT
+ 2 bedroom property: 119.00 per tenant, plus VAT
+ 3 bedroom property: 112.00 per tenant, plus VAT
+ 4 bedroom property: 110 per tenant, plus VAT
+ 5 bedroom property: 107 per tenant, plus VAT
+ 6 bedroom property: 105 per tenant, plus VAT
What Our Services Do Not Cover
Our management fee does not cover:
- Any repairs or maintenance work exceeding 750.00, which will be charged at an additional 18% of the net cost
- Any legal or professional fees incurred with your approval
Non-Managed Service
For landlords who prefer a non-managed service, we offer a one-off fee of 60% of the first month's rent, subject to a minimum charge of 600.00, which will be deducted from the first month's rent. Additionally, there is a referencing fee of 25.00 per tenant aged over 18, including guarantors if applicable.
Cambridge Property Lettings is a part of the Propertymark Client Money Protection Scheme, ensuring that your investment is protected.
Our Values
We believe that integrity, expertise, and warmth are essential qualities that distinguish us from other letting agencies. Our expertise comes from years of experience, high-level professional qualifications, and deep local knowledge. We understand the importance of trust, which is why we promise to deliver on our commitments. And, as a people-centred business, we put care and empathy at the heart of everything we do.
Overall Experience
The overall experience of customers with Cambridge Property Lettings has been largely positive, with many praising the agency's professionalism, reliability, and friendly staff.
Positive Aspects
- Excellent Customer Service: Many customers have expressed their satisfaction with the seamless experience provided by Cambridge Property Lettings, citing excellent customer service, quick response times, and helpful staff.
- Professional and Reliable: The agency has been described as professional, reliable, and efficient in their management of properties, with staff going above and beyond to ensure customer satisfaction.
- Friendly Staff: Several customers have praised individual staff members, such as Karen Holland, Rachael, and Erika, for their friendly and helpful approach.
Negative Aspects
- Unprofessional Behaviour: A few customers have reported negative experiences, citing unprofessional behaviour, ignoring complaints, and failing to address issues with tenants.
- Poor Management: Some customers have expressed frustration with the agency's management of properties, citing issues with rubbish and blocked pathways.
