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At Neil Douglas Block Management Ltd, our mission is to protect and enhance the quality of life of leaseholders, owners, and residents of every development we manage. We believe in working in partnership with our clients to deliver highly dependable advice and a bespoke service that is flexible to their property and individual needs.
Our Story
Since 2006, we have built a legacy in property management, working in partnership with clients to deliver highly dependable advice and a bespoke service that is flexible to their property and individual needs. We understand that every client's needs are unique, which is why we offer a complimentary consultation and free management audit so we can understand exactly what services will be required.
Our Approach
We have carefully built our client portfolio and gained industry experience that is as broad as it is deep, equipping us with the tools to deliver highly dependable advice and a bespoke service that is flexible to a client's individual needs. Our experienced professionals work collaboratively with each other, and our clients also benefit from the vast pool of knowledge and combined experience of the entire Neil Douglas team.
Our Services
We deliver a wide range of services, including:
- Building and Grounds Maintenance: We arrange for the maintenance of buildings and grounds, ensuring that your property is well-maintained and looking its best.
- Company Secretarial Services: We provide company secretarial services, including meetings and reporting, to ensure that your development is compliant with all relevant regulations.
- Communications and Lease Terms: We manage all communications and lease terms, ensuring that your residents are informed and aware of their responsibilities.
- Insurance, Safety, and Security: We arrange for insurance, safety, and security measures to be in place, giving you peace of mind and protecting your property.
- Property Transfers: We manage the transfer of properties, ensuring a smooth and efficient process for all parties involved.
What You Can Expect
When you choose Neil Douglas, you can be confident that all your management requirements are taken care of. We create a tailor-made offering for every new appointment, and our qualified and dedicated experts will work with you to deliver a service that meets your individual needs. From regular communication with leaseholders and residents to managing contractors and service charges, we take care of everything.
Our Team
Our skilled and educated team of professionals are the lifeblood of Neil Douglas, continually striving to provide exceptional service and support to our clients. Our team is led by experienced professionals who have many years of experience in property management, ensuring that we have the expertise and knowledge to deliver a service that is second to none.
What Our Clients Say
At Neil Douglas, we pride ourselves on our excellent customer service and results-driven approach. Here's what some of our clients have to say:
- "We have nothing but praise for the efficient and friendly way that Neil and his team manage our block. We unreservedly recommend Neil Douglas Block Management to others who need an excellent managing agent at a reasonable cost." - Alan M
- "Clear communication, good responsiveness to emergencies, and transparent management of finances. I can thoroughly recommend Neil Douglas for Block Management Service." - Malcolm C
Poor Service and Lack of Communication
This review highlights the disastrous experience of a customer with Neil Douglas, a property management company. The reviewer, Nick E., provides a harrowing account of a hidden leak at his apartment block, which was managed by Neil Douglas. The leak was reported by the property below, which suffered water damage, but Neil Douglas failed to notify either Nick or his tenant about the leak for eight days, resulting in over 3,000 worth of damage.
The company not only failed to contact Nick and his tenant but also accused them of ignoring the problem and poor maintenance when the leak was finally assessed and fixed. This lack of accountability and blaming of customers is a clear indication of poor service and lack of communication.
Negligence and Lack of Accountability
The reviewer's account raises serious concerns about the negligence and lack of accountability shown by Neil Douglas. By failing to notify Nick and his tenant about the leak, they left the property vulnerable to further damage, and by blaming the customers later on, they refused to take responsibility for their own mistakes.
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