Your Perfect Property, Your Perfect Solution
We are a highly respected and experienced residential lettings agency, proudly serving the Isle of Wight. Our team of dedicated professionals is committed to providing the highest level of customer service, expert knowledge, and tailored solutions to meet the unique needs of our landlords and tenants. With over 30 years of combined experience in the lettings industry, our directors and team members have amassed an unbeatable understanding of the Isle of Wight property market.
Our Services
At Maher Ross, we understand that every landlord and tenant is unique, which is why we offer a bespoke approach to our services. Our extensive portfolio of services includes:
- Expert Property Valuations: We conduct thorough property valuations to ensure our landlords receive the best possible rent for their properties.
- Rent Collection: Our efficient rent collection system ensures timely payments and minimizes the risk of arrears.
- Property Management: Our dedicated property managers work closely with landlords to ensure the smooth day-to-day operation of their properties, including tenant vetting, property maintenance, and compliance with regulatory requirements.
- Tenant Screening: Our rigorous tenant screening process ensures that only reliable and responsible tenants are placed in our landlords' properties.
Meet the Team
Our experienced and knowledgeable team consists of directors, partners, property managers, inspectors, and office administrators, all working together to provide the highest level of service to our clients. Our team members' individual skills and strengths are showcased below:
- Chris Maher: Director and Lettings Manager with over 10 years of experience in the industry, specializing in property management and tenant relations.
- Graham Jolliffe: Director and seasoned landlord with over 30 years of experience in the lettings industry, offering expert advice and guidance to landlords.
- Sarah Maher: Partner and property management specialist with over 30 years of experience in estate agency, providing exceptional customer service and attention to detail.
- Kassie Hendren: BA (Hons) Partner and compliance expert with a thorough knowledge of residential lettings regulations and certifications.
- Mark Jeacock: Property Manager with extensive experience in property maintenance and problem-solving.
- Carl Houghton: Specialist Property Inspector with a background in surveying and maintenance, ensuring the safety and well-being of our properties.
- Louise Mulheran: Trainee Property Negotiator with a keen interest in property and exceptional communication skills.
- Tabatha Murphy: Office Manager with a solid background in accountancy and estate management, maintaining the highest standards of professionalism.
- Rebecca White: Administrator with experience in clinical governance and property management, ensuring the accuracy and attention to detail in our services.
Quality Residential Lettings Across the Isle of Wight
At Maher Ross, we are committed to providing exceptional service, expert knowledge, and tailored solutions for our landlords and tenants. Whether you're a seasoned landlord or looking for your perfect rental property, we invite you to experience the Maher Ross difference.
First Impressions and Customer Service
Maher Ross Estate Agents have received overwhelmingly positive reviews for their exceptional customer service. Several reviewers have praised their professional and responsive approach, with one reviewer commenting that the team "get to know you personally which is a good touch and go that extra mile for you." The estate agents have also been commended for their prompt responses to queries and issues, with one reviewer stating that they have been "informative, helpful and quick to respond to any problems."
Professionalism and Efficiency
The reviews highlight the importance of professionalism and efficiency in the real estate industry. Many reviewers have praised Maher Ross Estate Agents for their prompt and reliable services, with one reviewer noting that "doesn't seem to matter who answers the phone here; I have always found the staff helpful and responsive." The estate agents have also been praised for their ability to manage properties effectively, with one reviewer stating that they have been "incredibly professional and responsive."
Personal Touch
Several reviewers have appreciated the personal touch that Maher Ross Estate Agents bring to their services. One reviewer praised the team for being "knowledgeable, with a personal touch which is most reassuring." Another reviewer noted that they have been "supportive during our time with them, " highlighting the importance of building strong relationships with clients.
Negative Experiences
However, not all reviews have been positive. Two reviewers have expressed their disappointment with the estate agents, citing poor customer service and unresponsiveness. One reviewer felt that they were "left with no choice but to leave the property and ended up paying double rent almost until the last minute, " while another reviewer stated that they "just didn't care" when they messaged them.
