Your local experts in property sales, letting and management.
At Prime Estates, we're passionate about providing a premium service that goes above and beyond the expectations of our clients. As an independent estate agent, we're committed to delivering a tailored approach that puts you, our customer, at the heart of everything we do. With years of combined experience in the property market, our friendly and approachable team is dedicated to making your property aspirations a reality.
Our Services
We offer a comprehensive range of services designed to help you achieve your property goals. Whether you're looking to sell, let, or purchase a property, our experienced team is here to guide you every step of the way. Our services include:
- Sales: From valuation to completion, we'll work tirelessly to secure the best possible price for your property.
- Lettings: Our dedicated lettings team will help you find the perfect tenant and ensure a hassle-free rental experience.
- Mortgages: Our in-house mortgage advisors are on hand to provide expert guidance on finding the right mortgage for your needs.
- Online Valuation: Get an instant online valuation of your property with our innovative online tool.
- 360 Virtual Tours: Showcase your property in stunning virtual reality, attracting more buyers and tenants and increasing your chances of a successful sale or let.
Our Commitment to You
At Prime Estates, we're committed to delivering exceptional customer service and a personalized approach that puts your needs first. We understand that every property and every person is unique, and we're dedicated to providing a tailored service that meets your individual requirements. Our team is passionate about ensuring a stress-free and successful experience, whether you're buying, selling, or letting a property.
Areas We Cover
Our Castle Bromwich office serves the surrounding areas of Solihull, Shard End, Castle Vale, Erdington, and more. Our Yardley office covers areas such as South Yardley, Stechford, Hall Green, and beyond. Whether you're in Castle Bromwich or Yardley, our local knowledge and expertise will help you navigate the local property market with confidence.
Why Choose Us
At Prime Estates, we're dedicated to delivering a premium service that sets us apart from the rest. Our team is committed to providing a personalized approach, tailored to your individual needs and goals. With a vast amount of knowledge of the local property market, we're confident that we can help you achieve your property aspirations.
Staff Performance
Reviews highlight a mixed bag of experiences with Prime Estates' staff. On the positive side, Steve Southall, Dee, and Pam are mentioned as providing excellent customer service, with reviewers praising their professionalism, courtesy, and helpfulness. Steve, in particular, is commended for his exceptional service, with reviewers appreciating his amiable demeanor and ability to make the selling/buying process smooth and successful.
On the negative side, however, Dee, Steve, and Pam are also accused of being rude, deceitful, and lacking in customer service skills. Some reviewers express frustration with the management's lack of control over staff, leading to a poor experience.
Sale and Purchase Experience
Reviews highlight both positive and negative experiences with Prime Estates' sale and purchase process. Some reviewers praise the agency for their efficient service, competitive fees, and ability to secure good prices for their properties. However, others express disappointment and frustration with the process, citing delays, deceitful behavior, and a lack of transparency.
Issues with Communication and Transparency
Several reviewers express concerns about Prime Estates' communication and transparency. Some reviewers feel that the agency is not transparent about the sale process, leading to misunderstandings and frustration. Others feel that the agency prioritizes their close connections over fair treatment of customers.
