Your local experts in property sales, lettings, and management
Rooftops, a well-established business, has been delivering exceptional sales, lettings, and property management services since 1991. Our long-standing reputation for providing consistent customer satisfaction, exceptional local knowledge, and respected experienced staff has positioned us as a leading estate agent in the Cheshire and South Manchester areas. With over 80% of our business generated from recommendations, personal service remains the foundation in satisfying our client's needs.
Our company was founded by directors Jonathan Harari and Samantha Henshaw, who continue to be involved in the day-to-day running of the business. Our comprehensive services are offered from our three prominent high street premises based in Macclesfield, Wilmslow and Hale.
Sales
At Rooftops, we are committed to delivering a tailored sales service that meets our clients' needs and exceeds their expectations. Our experienced and knowledgeable team of property consultants is dedicated to providing expert advice and guidance throughout the sales process. From valuation to completion, we ensure that our clients receive a personal and professional service.
Our sales services include:
- Valuation: Our experienced and knowledgeable team of property consultants provides accurate and up-to-date valuations that take into account current market conditions.
- Marketing: We use a range of marketing techniques, including professional photography, virtual tours, and targeted advertising campaigns, to ensure that our clients' properties are presented in the best possible light.
- Negotiation: Our experienced team of property consultants is skilled in negotiating the best possible price for our clients' properties.
Lettings
At Rooftops, we understand that letting a property can be a daunting experience. That's why we offer a comprehensive lettings service that provides our clients with the peace of mind that their property is in safe hands. Our experienced and knowledgeable team of lettings consultants is dedicated to providing expert advice and guidance throughout the lettings process.
Our lettings services include:
- Tenant finding: Our extensive database of potential tenants and targeted advertising campaigns ensure that we find the right tenant for your property.
- Rent collection: We provide a hassle-free rent collection service that ensures that our clients receive their rent on time, every time.
- Maintenance: We have a carefully selected network of trusted tradespeople who can provide a rapid response to maintenance issues, ensuring that our clients' properties remain in excellent condition.
Property Management
At Rooftops, we understand that managing a property can be a time-consuming and frustrating experience. That's why we offer a comprehensive property management service that provides our clients with the peace of mind that their property is being managed by a team of experienced and knowledgeable professionals.
Our property management services include:
- Rent collection: Our experienced team of property managers is dedicated to providing a hassle-free rent collection service that ensures that our clients receive their rent on time, every time.
- Maintenance: We have a carefully selected network of trusted tradespeople who can provide a rapid response to maintenance issues, ensuring that our clients' properties remain in excellent condition.
- Financial management: We provide a comprehensive financial management service that includes the preparation of annual statements and the payment of annual bills.
At Rooftops, we are committed to providing our clients with a personal and professional service that meets their needs and exceeds their expectations. Contact us today to see how we can help you with your sales, lettings, or property management needs.
Areas of Disappointment
Rooftops, a property management company, has received several negative reviews from customers. Additionally, some reviewers have been left feeling stressed and unhappy with their experience.
Incompetence and Lack of Professionalism
Several customers have complained about the unprofessional behavior of some staff members. One reviewer, Simeon Simeonov, reported a terrible experience with an agent, Nicola, who was unfriendly and unpleasant. Another reviewer, Richard Hamzi, described an agent, Moe, as rude and unprofessional.
Failure to Maintain Properties
Some reviewers have expressed disappointment with the condition of properties managed by Rooftops. The Cheshire Family reviewed a property that was dirty when they moved in and had broken appliances. They also had issues with the management company, saying that it took a long time to resolve problems.
Unreliable and Dishonest
One reviewer, Joe, claimed that the company misled him about a property he viewed, which had damp problems. They also used his data without permission and refused to provide it when requested.
Areas for Improvement
Rooftops needs to improve its customer service, communication, and property maintenance to meet the expectations of its customers.
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