Exceeding Expectations in Property Excellence
Established in 2000, DNA Property Management is a family-run business with a strong focus on client satisfaction, multifaceted skills, and attention to detail. Over the years, we have built a reputation for providing exceptional property management services to our clients. Our dedicated team is committed to offering a bespoke service, tailored to the unique needs of each client.
History
DNA Property Management began its journey in 2000 as a small property development company. As we grew and expanded our services, we incorporated in 2006. We have always been proud of our independent status, which allows us to make prompt decisions and implement changes without the need for bureaucratic processes. We believe that every property is unique, and we treat each one as if it were our own.
Our Approach
Our team is easily accessible through various communication channels, including phone, email, and social media. We deal with any issues quickly and efficiently, ensuring that our clients receive the highest level of service. With a low property-to-staff ratio, our experienced property management team is able to provide personalized attention to each client's needs.
We are committed to transparency and accountability, keeping our clients informed throughout the management process. Our team is dedicated to maintaining the highest industry standards, and we are constantly reviewing and updating our procedures to ensure our services remain of the highest quality.
Services
At DNA Property Management, we offer a comprehensive range of services designed to meet the unique needs of each client. Our services include:
- Block Management: We provide expert management services for residential developments, ensuring that properties are well-maintained and well-maintained.
- Estate Management: We offer a bespoke service for estate management, providing landlords with peace of mind that their properties are being well-managed.
- Leaseholders: We work closely with leaseholders to ensure that their needs are met and that their properties are well-maintained.
- Developers: We provide property management services to developers, ensuring that their properties are managed efficiently and effectively.
- RTM Companies: We offer property management services to RTM companies, providing expert guidance and support.
- Housing Estates: We provide property management services to housing estates, ensuring that properties are well-maintained and residents are happy.
Key Team Members
At DNA Property Management, we are proud to have an experienced and dedicated team of professionals. Our key team members include:
- Jonathan, Director and Property Manager - BSc Hons Real Estate
- Kelly, Director and Property Manager
- Jonathan, Property Manager
- Brooke, Trainee Property Manager - BSc Hons Real Estate
- Cerys, Trainee Property Manager/Admin - BSc Hons Law
- Jude, Trainee Property Manager
- Brenda, Administration
Accreditations
At DNA Property Management, we are committed to providing exceptional services and maintaining the highest industry standards. We have achieved 100% block/customer retention since 2006 and 90% of our new business comes from recommendation.
Overall Assessment
The reviews of DNA Property Management are overwhelmingly positive, with the majority of reviewers praising the company's professionalism, competence, and proactive approach to managing properties.
Positive Comments
Excellent Service
Most reviewers praised DNA Property Management's excellent service, citing their prompt response to queries, efficient resolution of issues, and proactive approach to repairs and building work. Many reviewers appreciated the company's professional and competent staff, with some mentioning specific employees such as Kelly who provided exceptional service.
Reliable and Efficient
Reviewers praised DNA Property Management's reliability and efficiency in managing their properties, with some mentioning that the company has restored their confidence in the management of their site.
Negative Comments
Poor Communication and Unprofessionalism
Two reviewers expressed dissatisfaction with DNA Property Management's communication, citing unreturned emails and calls, and unprofessional behavior from staff. One reviewer mentioned that the company had increased service charges twice in one year, ignoring concerns from residents, while another reviewer reported being harassed with calls and threatening messages.
