Partnering with you to find your perfect property
Our Story
At Colin Ellis, we pride ourselves on being independent Estate Agents, Letting Agents, and Chartered Surveyors with over 30 years of experience serving the Scarborough, Filey, and East Coast areas. Since 1991, we have been dedicated to providing exceptional customer service, honest and trustworthy advice, and expert knowledge of the local property market.
Our Values
Our values are built on a foundation of honesty, trust, and a commitment to delivering outstanding customer service. We believe that our years of experience, local knowledge, and commitment to excellence set us apart from other estate agents. We take the time to understand our clients' needs and strive to exceed their expectations at every stage of the property process.
Our Services
We offer a comprehensive range of services to meet the needs of our clients, including:
- Residential Sales: Our expert team will guide you through the buying and selling process, ensuring a smooth and stress-free experience.
- Residential Lettings: We offer a comprehensive lettings service, including rent collection, property management, and tenant finding.
- Commercial Sales: Our Commercial Department is dedicated to providing expert advice on commercial properties, including sales, lettings, and rent reviews.
- Land and New Homes: We offer a specialist service for those looking to purchase new build properties or plots of land.
- Valuations: As Chartered Surveyors, we provide expert valuations for a range of purposes, including mortgage lending, inheritance tax, and probate.
- Property Surveys: Our experienced surveyors provide detailed surveys and reports on properties, including condition reports, HomeBuyer Surveys, and Schedule of Condition reports.
Our Team
Our team is comprised of experienced professionals who are dedicated to delivering exceptional customer service and expert advice. Our company director and Chartered Surveyor, Wai Kong Yau, has over 20 years of experience in the industry and is trusted by commercial clients to advise and manage their property portfolios. James Kirk, our Associate Director and Sales Valuer, has over 10 years of experience in the industry and is passionate about providing the best customer service to our clients.
At Colin Ellis, we are committed to building long-lasting relationships with our clients and providing a personal, professional, and honest service. Whether you are buying, selling, renting, or letting a property, our team is here to help you every step of the way.
Professionalism and Customer Service
Colin Ellis Estate Agents have received widespread praise for their professionalism and exceptional customer service. Many customers have expressed their satisfaction with the agency's communication, marketing skills, and overall handling of property sales and rentals. James Kirk and other agents have been commended for their approachability, responsiveness, and dedication to finding the right property for buyers and sellers.
Property Sales and Rentals
The agency has successfully sold numerous properties, including those in challenging markets. Customers have praised the agency's ability to market properties effectively, with excellent photographs and videos that showcase properties in a positive light. The agency has also been successful in finding renters, with some customers praising the staff's helpfulness and professionalism in the letting process.
Individual Agents
Several individual agents, including James Kirk and Tracey Milburn, have received special mention for their excellent service. These agents have been praised for their professional yet down-to-earth approach, their ability to keep customers informed throughout the process, and their commitment to finding the right property for customers.
Customer Complaint
One customer, Sallie Wilson, had a negative experience with the agency. She reported that the agency provided service charges that supported the freeholder in breaking a lease, and then refused to provide alternative accommodation when her property was affected by water damage and condemned electrics. She felt that the agency failed to support her and recommended that others avoid them.
Area of Improvement
The only area of improvement mentioned by customers was the occasional delay in response to phone calls and emails. However, this was not a widespread issue, and most customers praised the agency's efficiency and responsiveness.
