Your property, our expertise, your peace of mind
At Stepping Stones Letting Ltd, we pride ourselves on providing a personal, professional, and flexible service to help you every step of the way in your property letting journey. As a family-run company, we understand the importance of building strong relationships with our clients and ensuring that their needs are met with precision and care.
Our Story
Stepping Stones Letting Ltd was founded on the principles of providing expert letting and management services to landlords, while delivering a superb service to tenants. With over thirty-five years of combined experience between our directors, Ben Jones and Ali Jones, we have established a reputation for providing a bespoke service that is tailored to each client's unique needs.
Our Team
At Stepping Stones, we are proud to have a team of dedicated professionals who are passionate about property letting and management. Our team has an extensive knowledge of the local market, and we take pride in our ability to provide expert advice and guidance to our clients. Whether you are a landlord looking for a bespoke property management service or a tenant searching for a new property, we are committed to providing you with the highest level of service.
Our team consists of:
- Ben Jones, Director
- Ali Jones, Director
- Ruth Neczaj, Accounts
- Lauren Rand, Office Manager
- Sam Holden, Senior Property Manager
- Harriette Raffles, Property Manager
- Heather Haymes, Property Manager
- Thea Normandale, Junior Property Manager
- Glen Monaghan, Lettings Manager
- Laura Stagliano, Lettings Negotiator
- Emma Barns, Office Coordinator
Our Services
We offer a range of services designed to cater to your specific needs. Whether you are a landlord looking to let a property or a tenant searching for a new home, we have a service that is tailored to you.
- Full Management Service: Our full management service includes rent collection, property maintenance, and a comprehensive annual inspection.
- Full Management Plus: Our full management plus service adds an extra layer of coverage, including detailed financial reports and regular updates.
- Rent Collection Service: If you prefer to manage your property yourself, we can provide a rent collection service that ensures your rent is collected efficiently and effectively.
Why Choose Us?
At Stepping Stones, we pride ourselves on our personal, professional, and flexible approach to property letting and management. We understand that every client is unique, and we are committed to providing a bespoke service that meets their individual needs. With our extensive knowledge of the local market and a team of dedicated professionals, you can rest assured that your property is in safe hands with Stepping Stones.
Overall Experience
The majority of reviewers had a positive experience with Stepping Stones Letting Agency, praising their professionalism, responsiveness, and helpfulness. Many praised the agency's staff, mentioning them by name, and commended their prompt action in resolving issues and addressing concerns.
Positive Aspects
- Friendly and helpful staff
- Quick resolution of issues
- Professional and efficient service
- Supportive and communicative throughout the pandemic
- Helpful in finding new properties and reletting existing ones
Negative Aspects
- One reviewer had a very negative experience, citing rudeness, unprofessionalism, and a lack of concern for the state of the property or the health and well-being of the tenants.
- Another reviewer was disappointed with the viewing process, feeling misled and poorly informed.
