The Lettings Hub is a pioneer in the lettings industry, dedicated to providing innovative technology-driven solutions that simplify the lettings process for all parties involved. With over a decade of experience in the market, we have gained a profound understanding of the challenges and opportunities faced by the lettings industry.
Our Journey
Our mission is to make the lettings journey quicker and easier for everyone, from letting agents to landlords to tenants. We combine our extensive knowledge with cutting-edge technology to deliver powerful solutions that save our customers time, increase revenue, and reduce costs.
What We Offer
BOX is a unique platform that integrates all the key products and services you need to process tenancy applications quickly and efficiently. With BOX, you can centrally manage your pre-tenancy process, automate tasks, and reduce administrative burdens. Our comprehensive platform includes:
- Tenant Referencing: Flexible tenant referencing that allows you to reference your tenants your way, using our intelligent tenant referencing service or your current provider.
- Deposit Replacement: Offer tenants an alternative to paying a tenancy deposit with your chosen deposit replacement option.
- Rent & Legal Protection: Protect against rent arrears and property damage in just a few minutes.
- Tenancy Agreement Creation & e-Signing: Digitally create and sign tenancy agreements, keeping a record of all document acknowledgments.
- Utility Management: Simplify utility notifications and energy savings for void properties.
- Insurance Services: Offer insurance and utility services to your tenants, making their move a breeze.
Why Choose Us
At The Lettings Hub, we pride ourselves on our commitment to customer satisfaction. With our expert team and cutting-edge technology, we empower our customers to streamline their pre-tenancy process, reduce administrative burdens, and focus on what they do best - letting properties.
Get Started
Book a demo today and discover how BOX can revolutionize your pre-tenancy process. Fill in your details below and we'll be in touch shortly to arrange a convenient time to show you how BOX can take care of the rest, giving you more time to focus on your next let.
Overall Experience
The reviews highlight a mixed bag of experiences with Letting Hub, with some customers expressing frustration and disappointment, while others have had positive encounters.
Communication Issues
A major concern raised by several reviewers is the lack of clear communication and inconsistent instructions from Letting Hub. One reviewer was asked to upload the same documents multiple times, despite already providing them, while another was not informed about the need for additional bank statements. This lack of transparency and clarity has led to frustration and anxiety for these customers.
Incompetence and Disorganisation
Some reviewers have experienced delays and mistakes in the referencing process, leading to lost opportunities and financial losses. One reviewer lost three potential tenants due to the slow and inefficient process, resulting in significant financial losses.
Positive Experiences
On the other hand, some reviewers have had positive experiences with Letting Hub, praising the friendly and professional demeanor of the staff. One reviewer appreciated the thorough explanations provided by the company, while another commended a specific employee, Lorna Piggot, for her professionalism and knowledge.
