We're not Number 1, You Are!
Our Vision
Black Pear Lettings is a progressive, dynamic estate and letting agency based in Worcestershire. We set ourselves apart through our exceptional, client-centered approach, built on transparency, care, and outstanding results.
Our Expertise
Our experienced team possesses extensive local knowledge and unparalleled expertise in all aspects of property sales, lettings, and property management. We are dedicated to providing exceptional services to both landlords and tenants, ensuring a smooth and stress-free experience every time.
Dedicated Services for Landlords
We understand the anxieties associated with letting your property, so we prioritize open communication, transparency, and meticulous tenant selection. Our services for landlords include:
- Market Appraisal: Receive an accurate and timely valuation of your property from our experienced valuers.
- Tenant Finding & Screening: We use a rigorous referencing and credit checking process to ensure the right tenant for your property.
- Property Management: Comprehensive management services to handle all aspects of tenancy, including rent collection, tenant communication, and property maintenance.
Exceptional Support for Tenants
We are committed to providing tenants with a positive and seamless experience. Our services include:
- Property Search: Extensive tenant matching based on individual needs and preferences.
- Viewings & Inspections: Thoroughly conducted property tours and regular inspections for your peace of mind.
- Communication & Support: Responsive and dedicated communication throughout your tenancy.
Our Values
At Black Pear Lettings, we uphold the following values:
- Client-Centeredness: We prioritize your needs and provide personalized solutions.
- Transparency: We maintain open and honest communication throughout the process.
- Integrity: We adhere to the highest ethical standards and legal compliance.
- Professionalism: We offer a highly skilled and dedicated team with extensive experience.
- Innovation: We embrace technology and industry advancements for improved efficiency and client experience.
Mixed Reviews
Black Pear Lettings has received a mix of reviews from satisfied and dissatisfied customers. The company seems to excel in customer service, with many reviewers praising the helpful and accommodating staff, particularly Lydia, Kayleigh, and Ashley.
Services and Customer Service
Several reviewers have commented on the efficiency and speed of the service provided by Black Pear Lettings. They praised the staff's ability to respond quickly to queries and concerns, and their willingness to go above and beyond to ensure tenant satisfaction. Many reviewers have mentioned that the company's staff are friendly, welcoming, and accommodating.
Tenancy Agreements and Professionalism
However, one reviewer had a negative experience, citing that they were not informed about a professional cleaning service fee before signing a tenancy agreement. Another reviewer had to wait a month for their deposit to be returned after moving out.
Conclusion
Overall, Black Pear Lettings appears to be a reputable and popular letting agency in Worcester, with many reviewers praising their customer service and staff. However, potential tenants should be aware of the potential for undisclosed charges and ensure that they clarify any terms and conditions before signing a tenancy agreement.
