Expert guidance, exceptional results
A Family-Run Business with Decades of Expertise
Sykes Lettings & Property Management is an established independent business with over 30 years of experience in the Andover area. Led by experienced professionals, we understand the needs of both landlords and tenants. Our commitment to offering a personal, professional and proactive service has earned us the trust of countless satisfied clients.
Your Local Letting and Property Management Experts
Our team of experts possesses intimate local knowledge of the Andover market, ensuring we can swiftly and effectively match landlords with suitable tenants. We specialize in:
- Letting Properties:
- Finding quality tenants for your property
- Comprehensive tenant screening and referencing
- Competitive rental agreements and fair market pricing
- Efficient tenant communication and management
- Property Management:
- Comprehensive property maintenance and repairs
- Rent collection and payment management
- Responsive tenant communication and support
- Detailed financial reporting and transparency
Client-Focused and Transparent
We believe in open and honest communication, providing our clients with regular updates, clear and concise information, and prompt responses to inquiries. Our competitive fees are clearly explained, ensuring you understand the value we deliver.
Why Choose Sykes Lettings & Property Management?
- Local Expertise: Decades of experience in the Andover market.
- Family-Run Business: Personal, responsive service with a focus on client needs.
- Transparency & Communication: Regular updates, clear communication, and open communication channels.
- Competitive Fees: Competitive rates tailored to your specific needs.
- Client Focus: Dedicated to providing a seamless and stress-free experience for both landlords and tenants.
Professionalism and Customer Service
Many reviewers have had positive experiences with Karen Sykes, praising their professional and friendly staff. The team is said to be helpful, quick to resolve issues, and trustworthy. Several reviewers have given the agency a 5-star rating, citing excellent customer service and a smooth moving experience.
Xenophobic Behavior and Discrimination
However, several reviewers have had negative experiences due to xenophobic behavior and discrimination. Some reviewers have been treated poorly and spoken to rudely due to their nationality or other perceived characteristics. The agency has been accused of discriminating against foreign nationals and failing to provide equal service.
Poor Communication and Lack of Transparency
Some reviewers have also complained about poor communication and a lack of transparency. One reviewer felt that the agency was opaque and difficult to work with, mentioning high fees and hidden charges. Another reviewer was unhappy with the agency's handling of disputes, feeling that they were not given a fair chance to resolve issues.
Unprofessional Conduct
Some reviewers have reported incidents of unprofessional conduct, including belittling comments and a lack of respect for clients. One reviewer was subjected to a patronizing comment when they mentioned their medical condition, and another reviewer was told that they did not need to apply for a rental property because they were on benefits.
Poor Quality of Service
One reviewer mentioned that the agency had a poor level of professionalism, citing issues with transparency and communication. Another reviewer felt that the agency was not able to deal with every client according to their individual needs, resulting in a poor level of service.
