Maximum results - minimum frustration
At Susie Smith Lettings, we pride ourselves on providing a friendly, courteous, and professional service to both landlords and tenants. Established in 2010, our goal is to give clear and concise information throughout the process, ensuring maximum results with minimum frustration. We are a member of ARLA/Propertymark, Client Money Protection, and The Property Ombudsman, which reflects our commitment to professionalism and ethics.
Our Services
As a specialist residential lettings agent, we offer a wide range of properties for rent in the city of York and surrounding areas. Our portfolio includes high-quality apartments, houses, and flats, catering to a variety of tastes and budgets. Whether you're looking for a luxury apartment or a family home with a garden, we have a property to suit your needs.
For Landlords
At Susie Smith Lettings, we understand the importance of finding the right tenant for your property. We offer impartial and knowledgeable advice on the York rental market, helping you to achieve the best possible rental income. Our services include:
- Marketing and advertising your property to a wide audience
- Negotiating with potential tenants to ensure the best possible rent
- Conducting thorough credit checks and referencing to ensure suitability
- Handling all administrative tasks, including rent collection and maintenance
For Tenants
As a tenant, you want to find the perfect property to call home. At Susie Smith Lettings, we strive to make the process as stress-free and enjoyable as possible. Our experienced and knowledgeable staff are here to guide you through the process, ensuring that you find the perfect property to suit your needs and budget.
Opening Hours
Our office is open from Monday to Friday, 9:00 am to 5:30 pm, and Saturday, 9:00 am to 1:00 pm. We are closed on Sundays and public holidays.
Contact Us
If you have any questions or would like to know more about our services, please do not hesitate to contact us. You can reach us by phone on 01904 567 385 or by email at info@susiesmithlettings.com.
Agency Credibility
Eva M. gives a 1-star review, stating that they were lied to about the availability of a property, which was later let to someone else. Sam Yar also gives a 1-star review, complaining about poor customer service and issues with their deposit. Terry Bullen provides a 2-star review, citing poor service, lack of assistance, and negligence. These reviews raise concerns about the agency's honesty and reliability.
On the other hand, several reviewers give positive reviews, praising the agency's professionalism, helpfulness, and efficiency. Kaye Household, Hannah Mossop, Andrew Bailey, Em Tee, Chloe Markham, Tom J., and Kim Varney all give 5-star reviews, highlighting the agency's excellent service, responsiveness, and ability to find suitable tenants.
Service Quality
The majority of negative reviews focus on poor customer service, lack of communication, and unprofessional behavior. Eva M. and Sam Yar both expressed disappointment and frustration with the agency's handling of their situation. Terry Bullen's review highlights the agency's inability to resolve issues and provide assistance.
However, the positive reviews highlight the agency's professionalism, helpfulness, and efficiency. Many reviewers praise the agency's prompt responses, clear communication, and ability to find suitable tenants. Em Tee mentions that Susie is "absolutely lovely and very helpful, " while Tom J. notes that the agency always "goes above and beyond" to ensure their clients and tenants are happy.
Property Management
Some reviewers mention issues with property maintenance and repairs. Terry Bullen's review highlights the agency's inability to resolve issues with overflowing bins and installation of WiFi and fibre optic wires. However, no other reviewers mention similar issues.
Renting Experience
Overall, the reviews suggest that Susie Smith Lettings has a mixed reputation. While some reviewers have had positive experiences, others have been disappointed with the agency's service. The agency's honesty and reliability have been questioned, and some reviewers have mentioned issues with customer service and property management.
