Your trusted partner in property
Pointons Estate Agents proudly stand as a prominent force within the Nuneaton, Atherstone, and surrounding areas. With a deep understanding of the local market and a commitment to unparalleled client service, we have established ourselves as a trusted partner for buyers, sellers, landlords, and tenants alike.
Our Values and Principles
At Pointons, we adhere to a set of core values that guide our every action:
- Integrity: We uphold the highest ethical standards and maintain transparency in all our dealings.
- Professionalism: Our experienced team delivers a reliable and efficient service with meticulous attention to detail.
- Client Focus: We prioritize client satisfaction by understanding their unique needs and aspirations.
- Community Involvement: We actively support local initiatives and contribute to the betterment of the community.
Our Services
Our comprehensive range of services includes:
Sales
- Residential Sales
- Commercial Sales
- Land & Development Sales
- Auction Sales
Lettings
- Tenant Finders
- Assured Shorthold Tenancies
- Rent Collection & Management
- Inventory Management
Other Services
- Market Valuation & Appraisals
- Property Management
- Energy Performance Certificate (EPC) Certificates
- Client Money Protection (CMP) Scheme Membership
A Commitment to Excellence
Our team of experienced professionals coupled with our advanced technology and market knowledge allow us to deliver exceptional results. We utilize innovative tools and marketing strategies to ensure that your property receives maximum exposure and achieves the best possible price.
Working with Pointons
When you choose Pointons, you can expect:
- Personalised service: We assign a dedicated agent who will work closely with you throughout the process.
- Clear Communication: We provide regular updates and maintain open communication channels.
- Expert Negotiating: We leverage our market expertise to negotiate the best possible terms for you.
- Stress-Free Experience: We handle the complexities of the transaction, allowing you to focus on your goals.
Overview of Reviews
Positive Experiences
- Many reviewers praised the excellent customer service provided by Pointons, particularly citing individual staff members such as Ciaran, James, Lee, Cathy, Claire, and Keiron for going the extra mile and providing a first-class service.
Negative Experiences
- Some reviewers expressed frustration and disappointment with the company, citing issues such as neglected property maintenance, unresponsive communication, inaccurate valuations, and difficulties in retrieving deposits.
Common Themes
- Customer Service: The quality of customer service was a major factor in many reviews, with some reviewers praising individual staff members for their excellent service, while others criticized the company for poor communication and unresponsiveness.
- Property Maintenance: Some reviewers expressed frustration with the company's handling of property maintenance issues, such as neglected gardens and trees, and the subsequent damage caused to adjacent properties.
